Chris Browning
Georgetown,KY
Summary
Results-focused healthcare professional with strengths in leadership, teamwork, and staff management. Proactive leader with strengths in communication and collaboration. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Manager
Short-Redmond Auto Group
LEXINGTON, KY
10.2022 - Current
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Maintained accurate records of all sales activities using CRM software systems.
- Developed pricing strategies tailored to individual clients based on their unique needs.
- Greeted and assisted customers to foster positive experiences.
- Provided timely customer service support to resolve any issues quickly and efficiently.
- Produced sales documents, finalized deals and filed records.
- Recruited, hired and trained new hires to optimize profitability.
- Increased profitability within accounts by cross-selling additional products.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Advised customers on best practices regarding product usage or maintenance procedures.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Understood and followed oral and written directions.
- Recognized by management for providing exceptional customer service.
Account Executive
Radon Medical Imaging
Charleston, WV
01.2018 - 10.2022
- Cultivated and developed customer relationships to enable sustained revenue growth.
- Negotiated contracts, closed agreements and supported sales team in new product launches.
- Prepared quotes for potential clients, upselling special packages and maintaining high levels of accuracy.
- Managed account budget forecasting, goal setting and performance reporting.
- Drove new business development and client acquisition through cold calling, lead generation and exceptional service.
- Acquired new business and drove revenue streams by providing cutting-edge services to clients.
- Maintained updated knowledge of changing industry, standards and trends related to accounts.
- Updated account plans based on changing markets, customer conditions and competitor activity.
- Tracked sales and customer information and produced reports for upper management.
- Contacted customers about account or information issues, alerting clients of changes for excellent customer service.
- Identified lucrative leads, built relationships with new clients and upsold services, increasing business development.
- Identified and achieved standards and expectations, consistently exceeding sales goals.
Technical Manager
University of Kentucky Medical Center
Lexington, KY
02.2012 - 01.2018
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Trained employees on additional job positions to maintain coverage of roles.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
- Recruited and hired talented professionals with drive and dynamic skills to build success within organization.
- Conducted performance reviews providing coaching and feedback to benefit both company and employee.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Built upon established practice standards to improve operational performance and reduce labor costs.
Radiology Supervisor
University Of Kentucky Good Samaritan Hospital
Lexington, KY
10.2004 - 02.2012
- Developed and enforced Radiology policies and standard procedures.
- Reviewed employee performance and developed improvement plans.
- Interviewed potential candidates, provided recommendations and assisted with onboarding.
- Scheduled team members based on coverage needs and personal strengths.
- Trained and mentored junior radiology staff.
- Kept team in line with patient privacy requirements and other compliance standards.
- Maintained imaging equipment, assessing for issues and proper functionality after each use, troubleshooting concerns and escalating major issues to maintenance staff.
- Utilized mobile imaging and x-ray equipment in operating rooms, emergency rooms and patient bedsides.
- Greeted patients with warm smile and promoted individual comfort throughout procedures and scans while being as discrete as possible.
- Educated patients on diagnostic imaging processes and positioning and counseled patients to address concerns and answer inquiries.
- Performed diagnostic imaging procedures by operating x-ray, magnetic resonance imaging and computed tomography scans.
- Provided assistance to physicians and other technologists during complex procedures.
- Prepared examination rooms between appointments by cleaning surfaces and restocking supplies.
- Helped patients feel comfortable with procedures by explaining steps and answering questions.
Army National Guard Soldier
Army National Guard
Middlesboro, KY
01.1998 - 02.2002
- Displayed leadership in accomplishing assignments and learning new skills.
- Cultivated excellent worth ethic, dedication to duty and timeliness in work actions.
- Developed expertise in small arms use, care and accountability.
- Provided tactical and technical guidance to facilitate unit duties.
- Followed orders and carried out mission directives with professionalism
- Proudly served The United States of America
Education
Bachelor of Science - Leadership in Imaging Science
Morehead State University
Morehead, KY12.2014
Associate of Applied Science - Radiography
Southeast Community College
Pineville, KY05.2004
Associate of Arts - Radiography/General Studies
Southeast Community College
Middlesboro, KY05.2002
Skills
- Customer Relationship Management
- Sales Expertise
- Interpersonal Skills
- Customer Service
- Budget Development
- Marketing Management
- Managing Client Relationships
- Strategic Initiatives
- Revenue Generation
- Pipeline Management
- Strong Presentation Skills
- Sales Methodologies
- Account Planning
- Negotiation Skills
- Needs Assessments
- Business Growth Opportunities
- Sales Strategies Implementation
- Budget Management
- Negotiation and Persuasion
- Account Management
- Service Coordination
- Customer Relationships
- Financial Management
- Contract Management
- Staff Development
- Policy Implementation
- Strategic Planning
- Expense Tracking
- Performance Management
- Workforce Management
- Customer Relationship Management (CRM)
- Verbal and Written Communication
- Staff Training and Development
- Performance Evaluations
- Product Management
- Sales Management
- Staff Management
- Sales Techniques
Certification
- Licensed (Radiology Tech) 2004-Present
- UKHC Executive HealthCare Leadership & Management Completion 2016
Timeline
Manager
Short-Redmond Auto Group
10.2022 - Current
Account Executive
Radon Medical Imaging
01.2018 - 10.2022
Technical Manager
University of Kentucky Medical Center
02.2012 - 01.2018
Radiology Supervisor
University Of Kentucky Good Samaritan Hospital
10.2004 - 02.2012
Army National Guard Soldier
Army National Guard
01.1998 - 02.2002
Bachelor of Science - Leadership in Imaging Science
Morehead State University
Associate of Applied Science - Radiography
Southeast Community College
Associate of Arts - Radiography/General Studies
Southeast Community College
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