Results-driven project and program management professional with extensive experience leading high-budget, complex initiatives and fostering strong client relationships. Proven expertise in guiding projects from conceptual design through construction while managing master budgets, timelines, and change management processes. Adept at coordinating multidisciplinary teams, utilizing industry-standard methodologies and tools (including IWMS systems), and delivering tenant improvement solutions that drive client satisfaction, space utilization, and sustainability objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Program Manager/Coordinator
General Services Administration
04.2024 - Current
Company Overview: Infrastructure Program Management Office
Spearhead international projects with individual budgets of $200M-$800M and a cumulative program budget exceeding $4B, regularly interfacing with internal teams, facility managers, and international client representatives
Facilitate executive progress meetings and prepare detailed reports to ensure alignment with Global Real Estate strategic objectives, tenant improvement goals, and client requirements
Developed and implemented a comprehensive project review system that incorporates change management processes, resulting in improved compliance and a 15% increase in cost-effectiveness
Directed budget planning and resource allocation across the project lifecycle, effectively managing change orders and mitigating risks to maintain schedule and budget commitments
Managed 20 direct reports and led cross-functional teams (engineering, architecture, contracting, finance, and design) to deliver projects on time and within budget
Initiated a mentorship program that boosted junior team productivity by 25% and fostered a culture of continuous improvement
Prepared and delivered data-driven reports and comprehensive documentation using industry-standard project management tools, including IWMS systems (e.g., Tririga)
Collaborated with facility management and sustainability teams to support well-being initiatives and optimize space utilization in line with tenant improvement objectives
Infrastructure Program Management Office
Senior Project Manager
General Services Administration
09.2021 - 01.2022
Company Overview: Public Building Services (Leasing)
Led client meetings and developed detailed agendas to facilitate progress discussions with the Account/Portfolio Manager and facility management teams
Delivered comprehensive project reports and coordinated drawing reviews across conceptual, schematic, design development, and construction phases, ensuring alignment with tenant improvement standards and client expectations
Developed and maintained master project budgets and timelines for projects with construction costs between $10M and $40M, consistently delivering projects on schedule and within budget
Reviewed requisitions, change orders, and invoices, providing timely guidance to mitigate risks and manage any changes in scope or cost
Assisted in the selection and contracting process for consultants and construction teams, integrating inputs from M.E.P., brokerage, and building operations to support seamless project execution
Mentored junior project managers, ensuring adherence to best practices in project management and change control
Supported marketing initiatives and service presentations to prospective clients by highlighting successful tenant improvement projects and strategic space utilization achievements
Public Building Services (Leasing)
Senior Project/Program Manager
Jay-Lee Construction
06.2012 - 09.2021
Supervised a team of 15 direct reports, mentoring staff and establishing professional development milestones that improved overall team efficiency and project delivery
Developed detailed work plans, resource allocations, and project timelines for government contracts, including initiatives with the Department of Defense, with a focus on meeting quality, service, and cost objectives
Increased client retention by 15% through the implementation of process improvements and effective change management strategies based on detailed project reviews and customer feedback
Instituted regular project update meetings, streamlining communication among stakeholders and ensuring smooth transitions during changes in project scope
Secured all necessary permits from local authorities and coordinated building turnover processes, ensuring smooth transitions between construction phases and adherence to safety regulations
Led weekly production and operations meetings, proactively addressing issues and aligning deliverables with strategic and sustainability objectives
Supervisory Realty Financial Specialist at General Services Administration-Public Building ServicesSupervisory Realty Financial Specialist at General Services Administration-Public Building Services
Assisted Acquisition Services PM & COR at Federal Acquisition Services (FAS) General Services Administration (GSA)Assisted Acquisition Services PM & COR at Federal Acquisition Services (FAS) General Services Administration (GSA)