Chris Bscherer
Oconomowoc,WI
Summary
I have 36 years of manufacturing experience including; customer service, engineering, estimating / quoting, QA and delivery amongst many other various duties. I am knowledgeable in many types of software including: Solidworks; Solid Designer; Photoshop; Auto Cad (including Striker); Adobe Illustrator; Sigmanest; Radan; Flow Master; Coss: Pro; Tru-top; NCell; all of Microsoft Office programs; and am proficient in digital picturetaking and downloading. I also have 21 years' experience with lasers and 9 years foreman/supervisor position. I also have a passion for coaching. I have been coaching for 15 years now from ages 4-18 year olds in Girls fast pitch softball on traveling club teams to Volleyball club teams.
I come with 36 years of metal fabrication experience both on the shop floor and in the office. In all of those years, I believe hard work pays off in the long run. No matter how big the issue or problem, stepping back, accessing the issue at hand to find the root cause and then coming up with a solution meeting everyone's needs, I believe, is the best way to approach things. Authorized to work in the US for any employer Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Customer Advocate
Benz Metal Products
Menomonee Falls, WI
03.2024 - Current
- Maintained a high level of professionalism when interacting with customers.
- Collaborated with colleagues across multiple departments to resolve customer issues quickly and efficiently.
- Provided customer support through phone, email and chat channels.
- Maintained a high level of professionalism while communicating with customers via all channels.
- Researched customer inquiries to ensure accurate resolution of their issues.
- Escalated complex customer cases as necessary to appropriate teams and departments.
- Ensured all customer inquiries were addressed promptly and accurately.
- Developed strong relationships with customers by providing timely responses and solutions.
- Tracked progress on open cases and updated customers regularly on status changes.
- Recorded detailed notes in customer accounts for future reference and follow-up.
- Monitored incoming calls, emails, chats and other communication channels for customer inquiries.
Processing Engineer Manager
Benz Metal Products
Menomonee Falls, WI
05.2015 - Current
- Estimating/sales/customer service: Duties include estimating the cost to produce manufacturing parts using the customer supplied prints (pdf,cad,Dxf,sldprt files) and developing routing for manufacturing using E-2(Job Boss) and Paperless software
- Also, if needed, go out to visit customers
- Keeping in constant communication with all departments
- Following jobs from start to finish and keeping the customer informed and giving updates on P.O.'s going through the shop
- Handling any customer concerns or issues as they arise.
Estimating Engineer/Customer Service/Sales
UMI
Menomonee Falls, WI
01.2010 - 05.2015
- I started in sales and customer service for 18 months before also taking on the estimating engineer position
- Duties included contract review which consisted of pre-review of customer placed orders, review customer print for accuracy, pricing and production routing
- Responsibility included customer post review which entailed job costing and BOM/routing efficiency and order entry
- Estimating/engineering duties included estimating the cost to produce manufacturing parts using the customer supplied print and developing routing for manufacturing
- I was also involved in QA and the writing of NCR's and ECN'sI played a key role in the decision making of the purchase of their Flow waterjet
- I trained to learn the software and programming for it and the learned how to run the machine so I could train the operators
- UMI sent me to Kent, Washington for the training of the waterjet
- I also set up the programming software Radan for the two Co2 lasers we had and the waterjet.
Programmer/Supervisor
Enclosures inc
01.2005 - 01.2010
- Duties include programming lasers parts for two Mazak lasers using Auto cad Striker, customer service, taking customer calls, writing up customer orders for production, downloading drawings from e-mails and turning the drawings into production format, and overseeing the laser department and inspection for quality, (QA)
- Assembling enclosures and crating them for shipment, also made deliveries to customers
- Worked in paint prep area to prep enclosures and other parts for painting
- Also worked in steam cleaning department and steamed enclosures and helped in the brake press area.
Production Design Engineer
Alto-Shaam
Menomonee Falls, WI
01.1999 - 01.2005
- Duties included ECO's; turning R & D, Purchasing, Fabrication, Wiring and Assembly drawings into production drawings and exploded view drawings for manufacturing and for our vendors
- I was in charge of detailing and printing drawings and sending them to their respected departments
- I entered data of each drawing, customized; created part numbers; created laser part numbers for the fabrication drawings and prepared them for laser programming
- I worked closely with the Purchasing Dept
- And Vendors, assisting them with engineering drawings answering any questions they had
- I also converted production drawings from 'dwg' to 'dxf' and 'pdf' formats
- I took calls from vendors helping answer any questions they would have about a project
- I worked very closely with the Mechanical and Electrical Engineering Departments as well as Vendors; Purchasing Dept
- And the Production Dept
- I started out at Alto-Shaam designing as a Mechanical Engineer as part of the design team, my first job was to convert all coin bending designs into air bending designs
- Some of the projects I worked on were to re-design some of the out dated units that were in stores like a CC-24 heating unit that kept chicken and other cooked food warm while on display using Solid Works and Auto cad software
- Due to my skills and knowledge in many different types of software applications, I was moved a few years later to the PDE Dept
- Where I could assist Production and help out in Design
- I also programmed the lasers using Sigmanest software.I worked with the shop floor employees and made any changes and updates to drawings that might be needed at the time of manufacturing
- I took digital pictures of wire set-ups and downloaded them to Microsoft Word documents and labeled and detailed the pictures for a better understanding of how to put them together
- I was a member of the Lean Manufacturing visual team and took step-by-step pictures of how the assembly was to go together, then downloaded pictures in Excel and labeled and made assembly notes
- I was also was the back up parts inspector.
Education
High school diploma -
Sussex-Hamilton
Sussex, WI01.1989
Skills
- Manufacturing
- Stamping Press
- AutoCAD
- Lean Manufacturing
- Metal shop
- SolidWorks
- Research & Development
- Sports Coaching
- Customer services
- Customer research
- Data Entry
- Service-oriented mindset
- Issue Research
- Data entry skills
- Complaint Handling
Certification
- ISSA certified personal trainer, 06/2015, Present
- Fundamentals of Engineering
Additional Information
I have 36 years of manufacturing experience including; customer service, engineering, estimating / quoting, QA and delivery amongst many other various duties.
I am knowledgeable in many types of software including: Solidworks; Solid Designer; Photoshop; Auto Cad (including Striker); Adobe Illustrator; Sigmanest; Radan; Flow Master; Coss: Pro; Tru-top; NCell; all of Microsoft Office programs; and am proficient in digital picturetaking and downloading. I also have 21 years' experience with lasers and 9 years foreman/supervisor position.
I also have a passion for coaching.
I have been coaching for 15 years now from ages 4-18 year olds in Girls fast pitch softball on traveling club teams to Volleyball club teams. I've coached youth basketball also.
Timeline
Customer Advocate
Benz Metal Products
03.2024 - Current
Processing Engineer Manager
Benz Metal Products
05.2015 - Current
Estimating Engineer/Customer Service/Sales
UMI
01.2010 - 05.2015
Programmer/Supervisor
Enclosures inc
01.2005 - 01.2010
Production Design Engineer
Alto-Shaam
01.1999 - 01.2005
High school diploma -
Sussex-Hamilton
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