Chris Burley
Powder Springs,GA
Summary
Professional with background in designing and implementing scalable IT solutions. Skilled in cloud architecture, system integration, and software development. Focused on collaborating with teams to deliver results, adaptable to changing project needs. Known for strong problem-solving abilities and effective communication.
Overview
13
13
years of professional experience
Work History
Solution Architect (Pro-Bono)
Salesforce
01.2025 - Current
- Serve as a Solution Architect for Salesforce's Pro-Bono program, Impact Exchange, which gives nonprofits and schools access to highly skilled Salesforce employees to assist with various projects.
- Worked with customers or prospective customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution.
- Managed and delivered advanced customization and configuration for Nonprofit Cloud solutions.
- Provided support during customer implementations and applied industry best practices.
- Enhanced customer satisfaction by collaborating closely with stakeholders to define business requirements and translate them into technical solutions.
- Created and implemented innovative business solutions to support corporate objectives.
Customer Success Manager
Salesforce
08.2023 - Current
- Serve as the single point of customer accountability for 4 large enterprise accounts orchestrating all Signature deliverables, experience and renewal, and expansion.
- Utilize deep technical knowledge of the Salesforce platform to provide timely, proactive solutions on the areas of interest for my clients.
- Cultivate and maintain stakeholder relationships with the client’s IT and business executives and decision-makers within customer organizations that have purchased Signature Support.
- Act as an advisor to my clients for the adoption of new features of Salesforce’s annual releases, identifying potential challenges and risks to their implementation.
- Act as an advocate for clients during the triage and resolution of high severity cases and resolution of those issues.
- Solution Architect (Impact Exchange)
- Serve as a Solution Architect for Salesforce's Pro-Bono program, Impact Exchange, partnering with schools access to highly skilled Salesforce employees to assist with various projects.
Salesforce Solution Architect (Marketing Cloud)
Digital Additive
02.2023 - 08.2023
- Lead client strategy sessions to gather technical requirements needed to create solutions for clients utilizing the Salesforce Marketing Cloud (SFMC) platform.
- Create and present high-level overviews of the Salesforce Marketing Cloud (SFMC) architecture and integration capabilities to clients and internal stakeholders.
- Lead the design and implementation of clients’ program/project and bring it to life by working in the Salesforce Marketing Cloud platform as well as the broader Salesforce ecosystem.
- Ensure team members are achieving their personal growth plans by serving as a mentor, staying current on training opportunities, and industry trends.
- Build and maintain strong relationships with new, prospective, and existing clients to address their on-going and growing technical Salesforce Marketing Cloud needs.
- Cognizant Technology Solutions (acquired Lev Digital)
Solution Architect (Marketing Cloud)
Cognizant Technology Solutions (acquired Lev Digital)
01.2022 - 02.2023
- Led client facing conversations which included requirements gathering and discovery, then present solutions based on these findings. Was typically engaged in 3-7 active client projects at a time.
- Led the design and implementation of applications in SFMC including: Email Studio, Automation Studio, Journey Builder, Mobile Connect and Einstein Predictive Intelligence.
- Assisted in development of emails, landing pages, preference centers, journeys and automations, utilizing SQL and Ampscript as required. Consistently met or exceeded billable project hours of 36 hours/week.
- Configured data models and designed business unit and hierarchy structures.
- Created and presented high-level overviews of SFMC architecture and integration capabilities to clients and internal stakeholders.
- Documented technical solutions and integrations in the form of conceptual design documents, code samples, screenshots, etc.
Multimedia Account Exec & Marketing Strategist
Cox Enterprises Inc./Atlanta Journal & Constitution
07.2020 - 05.2021
- Worked with mid-market and enterprise companies to help HR teams find the right talent to hire and marketing teams attract their ideal customers. This was accomplished by getting a firm understanding of company goals and success metrics and recommending the right solution leveraging Cox’s extensive marketing portfolio, including Sponsorships, Programmatic Targeted Display, Search, Social, Native, OTT, Email Marketing, SEO and Print (newspaper, magazine).
- Worked in Salesforce CRM to manage opportunities and leads, record account activity and build outbound sales/marketing campaigns (email, social media).
- Ramped up quickly to full production and consistently hit target of $90K/month in net new revenue.
Commercial Account Exec – National Accounts
CareerBuilder
09.2019 - 04.2020
Business Development Exec – Enterprise & Public Sector
Capgemini
07.2017 - 07.2019
Corporate Account Manager - Enterprise
SunGard Availability Services
10.2015 - 07.2017
Account Manager – Commercial & Enterprise
AT&T
02.2013 - 07.2015
Education
Business Analyst Track
Salesforce/Deloitte Pathfinder Program
10.2021
BBA - Marketing
Georgia State University
Atlanta, GA12.2015
BS - Mechanical Engineering
Florida A&M University
Tallahassee, FL12.2000
Skills
- Certified Salesforce Admin – ADM 201
- Certified Salesforce Marketing Cloud Email Specialist
- Certified Salesforce Marketing Cloud Admin
- Certified Salesforce Marketing Cloud Consultant
- Certified Salesforce AI Associate
- Certified Salesforce AI Specialist
- Agentblazer Champion
- Certified CompTIA Cloud
- Programming Languages - Ampscript, SQL, SOAP & REST API, SSJS, HTML
Timeline
Solution Architect (Pro-Bono)
Salesforce
01.2025 - Current
Customer Success Manager
Salesforce
08.2023 - Current
Salesforce Solution Architect (Marketing Cloud)
Digital Additive
02.2023 - 08.2023
Solution Architect (Marketing Cloud)
Cognizant Technology Solutions (acquired Lev Digital)
01.2022 - 02.2023
Multimedia Account Exec & Marketing Strategist
Cox Enterprises Inc./Atlanta Journal & Constitution
07.2020 - 05.2021
Commercial Account Exec – National Accounts
CareerBuilder
09.2019 - 04.2020
Business Development Exec – Enterprise & Public Sector
Capgemini
07.2017 - 07.2019
Corporate Account Manager - Enterprise
SunGard Availability Services
10.2015 - 07.2017
Account Manager – Commercial & Enterprise
AT&T
02.2013 - 07.2015
BBA - Marketing
Georgia State University
BS - Mechanical Engineering
Florida A&M University
Business Analyst Track
Salesforce/Deloitte Pathfinder Program
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