Chris Collins
Summary
Meticulous Cloud Architect maintaining highly functional digital systems for uninterrupted workflows and consistent productivity. Oversees routine maintenance checks and software update schedules to reduce network downtime and likelihood of security compromises. Loves collaborating with customers and teammates to develop and implement creative technical solutions to challenging problems.
Overview
21
21
years of professional experience
Work History
Senior Cloud Architect (Microsoft focused)
Aerojet Rocketdyne
03.2022 - Current
- Provide enterprise level project management and advisement for Exchange 2010/2016 environment
- Experience in project management, networking ports and protocols, Exchange protocols, Lync/Skype ports and protocols, timeline tracking, handling multiple help desk tickets simultaneously, Office 365 mail filtering, remote environment assessment and developing remediation steps for customers
- Manage Microsoft Azure VDIs
- Manage Enterprise Applications in Microsoft Azure
- Architect Migration to Office 365 from Exchange 2016 (Completed ahead of schedule in 9 months)
- Participate in Major Incident Review/triage related to Azure or Office 365
- Managed Azure, Wintel, and Email Support queues in Service Now
- Assisted other agents with resolution discovery on difficult cases
- Disaster Recovery troubleshooting and solution implementation
- Remote and on-site work requiring VPN connectivity
- Provide executive summary to management at regular intervals for ongoing projects
- Produced plan for migration to Office 365.
Senior Consultant (Microsoft focused)
CGI
06.2019 - 02.2022
- Provide enterprise level project management and advisement for Exchange 2010 environment
- Experience in project management, networking ports and protocols, Exchange protocols, Lync/Skype ports and protocols, timeline tracking, handling multiple help desk tickets simultaneously, Office 365 mail filtering, remote environment assessment, and developing remediation steps for customers
- Managed Wintel and Email Support queues in Service Now
- Assisted other agents with resolution discovery on difficult cases
- Disaster Recovery troubleshooting and solution implementation
- Remote and on-site work requiring VPN connectivity
- Provide executive summary to management at regular intervals for ongoing projects
- Produce plan for migration to Office 365.
Senior Project Engineer (Microsoft focused)
Contigo Technology
07.2017 - 02.2019
- Provide enterprise level project management including architect and engineer roles for migration projects related to Office 365
- Assisted other agents with resolution discovery on difficult cases
- Architect, build, and deploy migration projects for OneDrive for Business, SharePoint Online, Exchange Online, and Gmail
- Remote and on-site work requiring VPN connectivity
- Provide executive summary to management at regular intervals for ongoing projects.
Systems Administrator (Microsoft focused)
CGBot
07.2017 - 02.2019
- Provide enterprise level project management and advisement for Exchange 2013 environment
- Experience in project management, networking ports and protocols, Exchange protocols, Lync/Skype ports and protocols, timeline tracking, handling multiple help desk tickets simultaneously, Office 365 mail filtering, remote environment assessment, and developing remediation steps for customers
- Managed Websense mail filter appliance
- Assisted other agents with resolution discovery on difficult cases
- Architect, build, and deploy Exchange test lab environment
- Remote and on-site work requiring VPN connectivity
- Provide executive summary to management at regular intervals for ongoing projects
- Produce plan for migration to Office 365.
Microsoft FastTrack Engineer
SADA Systems
08.2016 - 05.2017
- Provide enterprise level project management and advisement for Office 365 customers
- Experience in project management, networking ports and protocols, Exchange protocols, Lync/Skype ports and protocols, timeline tracking, handling multiple clients simultaneously, Office 365 migration steps and requirements, remote environment assessment, and developing remediation steps for customers
- Created detailed training videos for new tools
- Assisted other agents with resolution discovery on difficult cases
- Strictly hands-off engagement for technical onboarding and migration guidance
- Successful onboarding of over 160,000 Office 365 seats
- Successful migration of over 95,000 Exchange Online seats
- Advanced knowledge of PowerShell scripting and automation
- Azure Portal administration for Active Directory and lab Exchange environments for testing.
Systems Analyst/Solutions Architect
Supernaut
04.2016 - 07.2016
- Provide experience in project management to local client for multiple projects including in-house Microsoft Exchange 2007 migration and in-house LIMS system upgrade
- Experience in project planning, scope development, CMR, Executive oversight, infrastructure, server, vendor management, collaboration, and leading summary meetings
- Addressed pain points with existing Exchange migration path and recommended adjustments
- Led Exchange Migration project planning and delivery to executive committee for approval
- Assessed Water treatment lab need for new Horizon LIMS system
- Developed project plan and determined needs for upgrade
- Facilitated communications with vendor and internal teams to provision equipment needed
- Led bi-weekly executive summary meetings to provide status to CIO.
Concierge Ambassador (04/2015 – 08/2015) Onboarding Engineer (09/2014 – 04/2015)
Microsoft
09.2014 - 08.2015
- Provide enterprise level project management and advisement for Office 365 customers
- Experience in project management, networking ports and protocols, Exchange protocols, Lync/Skype ports and protocols, timeline tracking, handling multiple clients simultaneously, Office 365 migration steps and requirements, remote environment assessment, and developing remediation steps for customers
- Developed responsibilities for queue manager role
- Developed queue manager schedule for shift responsibility
- Created detailed training videos for new tools
- Assisted new-hires with tools access and joining appropriate distribution list
- Participated in weekly feedback triage from front-line to management for bug fixes and process improvement
- Participated in Quality Assurance program for engineering team on new Dogfood versions of tools each week
- Recorded and distributed release notes for new tools to include bugfixes and new features
- Provisioned new hardware for on-site newhires
- Liaison for tools access for all new-hires from Experis vendor
- Participated in weekly calls with engineering to provide front-line agent feedback and perspective for new tools
- Assisted other agents with resolution discovery on difficult cases
- Successfully migrated over 4,000 seats to Office 365
- Determined worldwide issue for downloading Office 2011 for Mac from Office 365 portal and produced solution to worldwide engineering team.
Education
Master of Science - IT Management
Western Governor's University
Salt Lake City, UT10.2024
BS-Networking Communications Management -
DeVry University
12.2015
AS-General Studies -
Richland Community College
05.2013
Skills
- Communication and Team Collaboration
- Design Specifications
- Infrastructure development
- Cloud Migration Strategies
- Team Training
- Hybrid Cloud Environments
- Identity and Access Management
- Microsoft Exchange
- Cloud Architecture Design
- Critical Thinking
- Self-Directed
- Problem-Solving
- Cloud Applications
- User Experience
- Network Infrastructure Support
- Data Center Migrations
- Problem Analysis
- Architecture Oversight
- Team Member Development
- User Provisioning
- Technology Best Practices
- Identify Requirements
- Technical Support and Assistance
- Virtualization Security
- System Architecture Design
- Local Area Network (LAN)
- OSI Network Layers Understanding
- Enterprise Server Design
- Build Solutions
- Windows Servers
- Virtual Local Area Networks
- Configure Servers
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Senior Cloud Architect (Microsoft focused)
Aerojet Rocketdyne
03.2022 - Current
Senior Consultant (Microsoft focused)
CGI
06.2019 - 02.2022
Senior Project Engineer (Microsoft focused)
Contigo Technology
07.2017 - 02.2019
Systems Administrator (Microsoft focused)
CGBot
07.2017 - 02.2019
Microsoft FastTrack Engineer
SADA Systems
08.2016 - 05.2017
Systems Analyst/Solutions Architect
Supernaut
04.2016 - 07.2016
Concierge Ambassador (04/2015 – 08/2015) Onboarding Engineer (09/2014 – 04/2015)
Microsoft
09.2014 - 08.2015
Master of Science - IT Management
Western Governor's University
BS-Networking Communications Management -
DeVry University
AS-General Studies -
Richland Community College