Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Chris Calkins

Saint Petersburg

Summary

Dynamic professional with a strong work ethic and proven customer service skills honed at Publix. Adept at conflict resolution and critical thinking, consistently achieving high customer satisfaction. Known for effective team collaboration and a positive attitude, I thrive in fast-paced environments while managing time efficiently to meet deadlines.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

22
22
years of professional experience

Work History

Front Office

Operation PAR
10.2022 - 03.2025
  • Demonstrated self-motivation and maintained accountability.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Customer Service Associate

Publix
05.2003 - 11.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Enhanced brand image by consistently delivering service beyond expectations.
  • Enhanced customer loyalty by providing empathetic and efficient resolution to issues.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Responded proactively and positively to rapid change.
  • Delivered prompt service to prioritize customer needs.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Sought ways to improve processes and services provided.

Education

Management Information Systems

University of South Florida
Saint Petersburg, FL
08.2008

Skills

  • Customer service
  • Time management
  • Team collaboration
  • Conflict resolution
  • Active listening
  • Customer relations
  • Critical thinking
  • Communication strategies
  • Work ethic
  • Problem solving
  • Friendly, positive attitude
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Computer skills
  • Organizational skills
  • Organization and time management
  • Decision-making
  • Problem resolution
  • Verbal communication

Languages

Spanish
Professional Working

Timeline

Front Office

Operation PAR
10.2022 - 03.2025

Customer Service Associate

Publix
05.2003 - 11.2022

Management Information Systems

University of South Florida

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Chris Calkins