Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
Timeline
Generic

Chris Cannatti

Cedar Park,TX

Summary

Operations Manager with extensive experience in process improvement and customer satisfaction at Property Doctor Services. Skilled in risk assessment and quality auditing, driving team performance and operational efficiency. Achieved significant business growth through strategic leadership and innovative sales strategies.

Overview

14
14
years of professional experience

Work History

Operations Manager

Property Doctor Services
Pflugerville, Texas
03.2024 - Current
  • Managed daily operations and ensured efficient workflow across service teams.
  • Collaborated with management to improve processes and streamline operations within teams.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Collaborated with team leaders on quality audits.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Territory Sales Representative

Carvana
Austin, Texas
01.2023 - 01.2024
  • Managed territory by planning sales calls and scheduling appointments effectively.
  • Analyzed market trends to identify new sales opportunities and target customers.
  • Participated in training sessions to enhance product knowledge and sales techniques.
  • Developed relationships with key decision makers at target accounts.
  • Promoted brand awareness through effective communication of product features and benefits.
  • Delivered presentations at client meetings, showcasing company offerings in a professional manner.
  • Analyzed customer feedback and identified areas of improvement in products or services offered.
  • Participated in regular team meetings to discuss progress and challenges faced by the team members.
  • Offered exceptional post-sale support to ensure seamless product implementation and customer satisfaction.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.

General Sales Manager

Covert Buick GMC
Austin, TX
02.2013 - 02.2020
  • Managed daily operations of the sales floor to enhance customer experience.
  • Developed and significantly grew assigned territory using strong engagement and marketing skills.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Gained market share in new sales performance through aggressive team training.
  • Identified opportunities for process improvement initiatives within the department.
  • Implemented effective incentive programs for sales reps to boost productivity levels.
  • Updated and maintained dealership website and social media accounts.
  • Analyzed competitor strategies to gain an edge over them in the marketplace.
  • Ensured compliance with applicable laws and regulations related to sales activities.
  • Reviewed inventory data to make adjustments, evaluate forecasts and meet demands.

New Car Sales Director

Nyle Maxwell GMC
Round Rock, Texas
01.2012 - 01.2013
  • Led new car sales team to achieve monthly targets and drive revenue growth.
  • Conducted regular performance reviews to mentor staff and improve team effectiveness.
  • Monitored inventory levels of new cars and ensured sufficient stock availability in the showroom.
  • Reviewed customer feedback surveys and identified areas of improvement in terms of products or services offered at the dealership.
  • Implemented innovative approaches for improving customer engagement through digital channels like social media or email campaigns.
  • Provided training to sales personnel on product knowledge and customer service skills.
  • Coordinated with marketing team to develop effective campaigns for boosting new car sales.
  • Resolved customer complaints in a timely manner ensuring high satisfaction rates among purchasers of new cars.
  • Collaborated with finance department to facilitate smooth transactions and paperwork processing related to new car purchases.
  • Supervised daily operations of the New Car Sales Department including staffing levels and performance management.

Education

Business Management

Stephen F. Austin State University
Nacogdoches, TX

Skills

  • Process improvement and workflow management
  • Risk assessment and quality auditing
  • Customer satisfaction and sales strategy

Accomplishments

  • General Motors Dealer of the Year Award 2013-2020
  • General Motors Mark of Excellence Award 2012-2020

Websites

Timeline

Operations Manager

Property Doctor Services
03.2024 - Current

Territory Sales Representative

Carvana
01.2023 - 01.2024

General Sales Manager

Covert Buick GMC
02.2013 - 02.2020

New Car Sales Director

Nyle Maxwell GMC
01.2012 - 01.2013

Business Management

Stephen F. Austin State University

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