Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chris Cantu

Leander,TX

Summary

Driven and adaptable professional at LuminaryLife with a proven ability to engage clients, resolve concerns, and preserve policies under pressure. Quickly recognized for performance, achieving the highest conversion rate in the department within just two months. Exceed weekly KPIs in call volume, saves, and client retention while maintaining strong, trust-based relationships. Seeking to transition into a sales role to maximize results and positively impact more families.

Overview

1
1
year of professional experience

Work History

Operations Assistant

LuminaryLife
06.2024
  • Helped launch office operations, setting up workflows and systems.
  • Provided cross-departmental support, demonstrating adaptability and initiative.

Retention Specialist

LuminaryLife
06.2025 - Current
  • Achieved highest conversion rate in department after just two months on the retention team.
  • Exceed weekly KPIs for call requirements and saves, consistently outperforming targets.
  • Handle 100–125 outbound client calls daily, focusing on building trust and keeping coverage active.
  • Retain clients at risk of losing their policy by resolving concerns, clarifying benefits, and reinforcing long-term value.
  • Partner with leadership to identify coverage types with highest retention, improving strategy and client outcomes.

Case Management

LuminaryLife
06.2024 - 06.2025
  • Managed 200–400 active client files simultaneously, ensuring accuracy, timely follow-up, and smooth onboarding.
  • Served as primary client contact, resolving issues and maintaining satisfaction.
  • Supported sales teams by packaging policies and processing 100–300 insurance policies daily during peak demand.
  • Trained sales agents and managers on back-office systems, strengthening service and operational efficiency.

Education

High School Diploma -

Texas State University
San Marcos, TX
06.2024

Skills

  • High-volume outreach (100 calls/day)
  • Top departmental conversion rate (within 2 months of joining retention)
  • Exceed weekly call and saves benchmarks
  • Objection handling & closing conversations
  • Retaining clients at risk of losing their policy by resolving concerns
  • Client relationship building & policy preservation
  • Cross-team collaboration with sales & analytics
  • Strong communication, persistence & problem-solving

Timeline

Retention Specialist

LuminaryLife
06.2025 - Current

Operations Assistant

LuminaryLife
06.2024

Case Management

LuminaryLife
06.2024 - 06.2025

High School Diploma -

Texas State University

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