Chris Cardenas
CROWLEY
Summary
Dynamic operations supervisor with a proven track record at Tarrant Restoration, excelling in effective team leadership and service excellence. Recognized for enhancing customer satisfaction through strong relationship management and resolving conflicts with empathy. Skilled in inventory management, consistently achieving operational efficiency while fostering a positive team environment.
Overview
33
33
years of professional experience
Work History
Supervisor of Operations
Tarrant Restoration
09.1999 - Current
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
- Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Manager on Duty
Skaggs Alpha Beta / Albertsons
03.1992 - 08.1999
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
GED -
Diamond Hill Jarvis
Fort Worth, TX06-1988
Skills
- Effective Team Leadership
- Service Excellence
- Team Building
- Effective Conflict Resolution
- Project Coordination
- Talent Acquisition
- Supplier Relationship Management
- Inventory Management
Languages
Spanish
Native or Bilingual
Interests
- Enjoy hobbies that combine physical activity with outdoor exploration
- Outdoor Recreation
Timeline
Supervisor of Operations
Tarrant Restoration
09.1999 - Current
Manager on Duty
Skaggs Alpha Beta / Albertsons
03.1992 - 08.1999
GED -
Diamond Hill Jarvis
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