Chris Carey
Newnan,GA
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
20
20
years of professional experience
Work History
Store Manager
Ollies Bargain Outlet
Fayetteville, GA
04.2014 - Current
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Completed point of sale opening and closing procedures.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Supervised guests at front counter, answering questions regarding products.
Assistant Manager
Walmart
Riverdale, GA
02.2002 - 03.2014
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Strengthened operational efficiency to remain cost-effective while maintaining quality service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Reduced financial discrepancies to minimize threats to health and productivity of business.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed strategy to increase sales and drive profits.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Created employee schedules to align coverage with forecasted demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Reduced supply expenses, cut production costs and lowered financial expenditures to increase bottom line.
- Compiled financial data to comply with budget.
Education
No Degree - Accounting
Clayton State University
Morrow, GASkills
- Finance and Accounting Oversight
- Quality Assurance
- Goal Setting
- Decision Making
- Problem Anticipation and Resolution
- Assignment Delegation
- Policy Development and Enforcement
- Human Resources Oversight
- Supplier Monitoring
- Administrative Management
- Sales Promotion
- Performance Assessment
- Cost Reduction
- Financial Statement Review
- Originality and Creativity
Timeline
Store Manager
Ollies Bargain Outlet
04.2014 - Current
Assistant Manager
Walmart
02.2002 - 03.2014
No Degree - Accounting
Clayton State University
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