Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chris Castillo

Superior,CO

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

16
16
years of professional experience

Work History

Department Manager

Jax Outdoor Gear
08.2022 - Current
  • Manage inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Communicated with managers of other departments to maintain transparency.
  • Worked actively with management team to create daily and weekly sales plans based on sales goal.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Created and enforced department policies, procedures and standards to establish world class customer service and merchandise standards.
  • Partnered with upper management to execute floor moves, merchandise placement, and overall sales set-up.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Shipping Lead

Sanitas Skincare
09.2020 - 08.2022
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Maintained strong relationships with shipping carriers such as UPS, FedEx, and DHL.
  • Stayed up to date on freight and shipping practices and regulations.
  • Collaborated with internal departments to verify customer satisfaction and order accuracy.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Analyzed data to prepare reports and identify process improvements.
  • Communicated with production team to ensure in stock product
  • Train and mentor new associates.

Logistics Coordinator

Wagner SprayTech
10.2017 - 09.2020
  • Tracked orders and notified customers of status or potential delays.
  • Generated documentation and information required for customer shipments.
  • Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
  • Monitored inbound and outbound freight operations to establish timely delivery of packages.
  • Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
  • Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
  • Built and established relationships with staff and vendors.
  • Managed inventory levels to verify availability of stock for customer orders.
  • Monitored and adjusted inventory levels according to demand..


Assistant Store Manager

Sam's Club
03.2017 - 10.2017
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Created and maintained safe and secure work environments for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Trained new employees on proper protocols and customer service standards.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.

Purchasing Coordinator

C.A. Technologies
11.2015 - 03.2017
  • Maintained complete documentation and records of all purchasing activities.
  • Contacted each vendor and recorded information regarding price, availability and quality of products.
  • Created purchase orders with multiple diverse vendors and suppliers.
  • Monitored all purchase requisitions and handled adjustments with vendors.
  • Implemented policies to reduce cost and eliminate waste.
  • Maintained consistent email communication with suppliers to confirm and track orders and verify price revisions on purchase orders.
  • Performed monthly reconciliation of open purchasing orders.
  • Tracked inventory shipments and prepared spreadsheets detailing item information.
  • Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
  • Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
  • Employed expert inventory management and oversight skills to formulate business metrics and meet sales goals.
  • Reviewed proposals, qualified vendors, and recommended optimal suppliers.

Grocery Manager

King Soopers
03.2008 - 09.2015
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Performed key tasks to promote inviting grocery store appearance.
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Engaged customers and provided very high level of service and support, helping find desired products and items.
  • Trained new employees on proper protocols and customer service standards.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Maintained vendor relations to ensure timely deliveries and reduce out of stock items.

Education

No Degree - Education

Metropolitan State University of Denver
Denver, CO

High School Diploma -

Thornton High School
Thornton, CO
05.2005

Electronics Certificate - Solid State Electronics

Bollman Vocational School
Thornton, CO
05.2005

Skills

  • Inventory and Supply Management
  • Quality Standards
  • Motivational Leadership
  • Customer Engagement
  • Coaching and Mentoring
  • Profit and Loss
  • Continuous Quality Improvement
  • Merchandising
  • Sales Expertise
  • Management
  • Supply Chain Management
  • Vendor Liaising
  • Shipping Procedures
  • Training and Leadership

Timeline

Department Manager

Jax Outdoor Gear
08.2022 - Current

Shipping Lead

Sanitas Skincare
09.2020 - 08.2022

Logistics Coordinator

Wagner SprayTech
10.2017 - 09.2020

Assistant Store Manager

Sam's Club
03.2017 - 10.2017

Purchasing Coordinator

C.A. Technologies
11.2015 - 03.2017

Grocery Manager

King Soopers
03.2008 - 09.2015

No Degree - Education

Metropolitan State University of Denver

High School Diploma -

Thornton High School

Electronics Certificate - Solid State Electronics

Bollman Vocational School
Chris Castillo