Summary
Overview
Work History
Education
Skills
Accomplishments
Fishing/Camping
Timeline
Generic

Chris Chandler

Mesa,AZ

Summary

I have 38 years retail experience. I have worked for Grocery Store chains I.E. Fry's and Albertson's where I was promoted to a Meat Manager. I am a Veteran and served as a Section Chief for the communications section in the U,S, Army for 6 years. I wanted to expand my managerial skills to total store operations so left the Meat manager position to take on the role of Zone Supervisor at Walmart and then was promoted to Assistant Store Manager for 6 years and my total years of service at Walmart was 11 years. Upon leaving Walmart I went to work for 99 Cent Only Store as an Assistant Manager and then was promoted to Store Manager and have held that position for the last 4 years. I am still currently employed there however the company has decided to close all 388 stores. I was contacted by my former CO Manager Ken Barbera that is now a store manager for Hobby Lobby when he heard about the 99 Cent Only Stores closing down.

Overview

17
17
years of professional experience

Work History

Store Manager

99 Cent Only Stores
04.2018 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Approved regular payroll submissions for employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.

Assistant Store Manager

Walmart
09.2007 - 04.2018
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Created and maintained safe and secure work environments for employees.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.

Education

High School Diploma -

Moon Valley High School
Phoenix, AZ
05.1987

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Store operations
  • Customer Service Management
  • Training and mentoring
  • Store Opening and Closing
  • Team Leadership
  • Team leadership and coaching
  • Outstanding communication skills
  • Inventory Management
  • Cash Management
  • Retail Inventory Management
  • Shift Scheduling
  • Store Merchandising
  • Employee Training
  • Recruiting and Hiring
  • Operations Management

Accomplishments

  • Recruited 5 successful new managers within one year.
  • Supervised team of 28 staff members.
  • Managed a store that exceeded company expectations in every category during the 4th quarter.

Fishing/Camping

My wife and I love the outdoors as does our Australian Shepherd. We love the fresh air and fishing,

Timeline

Store Manager

99 Cent Only Stores
04.2018 - Current

Assistant Store Manager

Walmart
09.2007 - 04.2018

High School Diploma -

Moon Valley High School

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Chris Chandler