Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
References
Timeline
Generic

Chris Chiozza

Arlington,TN

Summary

Senior technology professional with 35 years of experience and leader known for high productivity and efficient task completion. Possess specialized skills in enterprise architecture, process optimization, and stakeholder engagement. Excel in communication, problem-solving, and leadership, ensuring successful project outcomes and business transformations. Significant experience in designing and implementing business strategies, managing complex projects, and leading cross-functional teams. Strengths include solid analytical skills, strategic thinking, and ability to align business goals with technology solutions

Overview

38
38
years of professional experience

Work History

Chief Business Architect

FedEx
Memphis, TN
02.2023 - Current
  • Developed business models and processes to ensure alignment of business objectives with IT capabilities.
  • Created roadmaps that identified milestones, deliverables, dependencies, and constraints related to the implementation of projects.
  • Designed conceptual architectures which included components such as applications, infrastructure, data flows, security protocols.
  • Provided guidance on best practices in enterprise architecture design and development.
  • Performed gap analysis between current state and future state architectures; defined migration plans accordingly.
  • Created detailed diagrams representing application interactions within distributed systems environments.
  • Ensured compatibility between legacy systems and new software solutions being implemented.
  • Collaborated with stakeholders to identify customer needs and develop strategies for delivering solutions that meet those needs.
  • Conducted research into industry trends and emerging technologies to determine how they may be leveraged to improve operations.

Program Manager

McKesson Specialty Health
Olive Branch, MS
09.2021 - Current
  • Primary liaison point of contact between business leaders and development
  • Assess and escalate issues, challenges, and trends to senior management for review
  • Conduct daily enterprise analysis, design, planning, integration, and roll-out
  • Collaborate with program managers to aid in the development of business timelines
  • Utilize Smartsheet to manage and distribute projects to stakeholders for feedback on timelines
  • Utilized Agile methodology for project management and cadence
  • Developed Dashboards to communicate projects updates and document storage
  • Primary contact at the NRDC for Manhattan implementation integration/migration
  • Organized and prioritized workflow to meet established timeframes.
  • Hired and managed team members to execute program goals.
  • Developed relationships with internal teammates and stakeholders
  • Performed strategic business research and analysis around WMS/WCS design and logic
  • Managed cross-functional teams responsible for delivering project scope, and timelines.
  • Planned, organized, monitor, and oversee multiple projects
  • Ensure that appropriate action plans are in place to resolve any project health deficiencies
  • Provide clear and consistent communication across the project portfolio
  • Developed work plans, set deadlines and coordinate activities
  • Defined deliverables, milestones, and resources to complete tasks
  • Reviewed, analyzed and evaluated business processes, systems and users’ needs
  • Recommended technologies that fill business process needs meeting standards

Enterprise Solution Architect

ALSAC St. Jude Children's Research Hospital
Memphis, TN
09.2020 - 09.2021
  • Assess and escalate issues, challenges, and trends to senior management for review
  • Conduct enterprise analysis, design, planning, integration, and roll-out
  • Collaborate with program managers to aid in the development of business timelines
  • Utilize Smartsheet to manage and distribute projects to stakeholders for constructive feedback
  • Utilized Agile methodology for project execution and cadence
  • Strategically planned and developed roadmaps for product roll out and long-term future state
  • Worked with Strategic Business Partners and Technical Architects to deliver business solutions
  • Developed accurate schedule and scope of effort estimates for projects
  • Manages effective partnerships with vendors, internal constituents and other departments
  • Effectively designed and edited blueprints for IT infrastructure and networking architecture
  • Compiled documentation, data flows and dependency maps for project checkpoints
  • Supported customer implementations and confirmed success using best practices.
  • Spearheaded corrective action initiatives to resolve root causes.

Enterprise Solutions Architect

Sterile-Edge
Memphis, TN
09.2019 - 07.2020
  • Developed timelines and budgets across the portfolio of various projects
  • Arranged and organized project teams; oversaw financial tasks such as forecast and budgets
  • Conducted enterprise analysis, design, planning, integration, and roll-out planning
  • Collaborated with team members to deliver project requirements, goals and objectives
  • Examined and delivered critical issues and challenges, to senior management
  • Configured NetSuite AP, Supply Chain, and CRM
  • Implemented change management plans and sign-off to manage system risks
  • Identify gaps in technology and formulate a plan to close them
  • Established functional, process, and governance tools for the PMO
  • Identify gaps in technology and formulate a plan to close them
  • Ensure the solution meets regulatory guidance
  • Assisted in negotiations of software and hardware contracts
  • Explored new technologies and tools for productivity, security and quality assurance purposes.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Manager, Enterprise Architecture / PMO

Smith & Nephew
Memphis, TN
06.2015 - 09.2019
  • Oversaw the overall application development architecture on AWS EC2/RDS
  • Developed budgets and timelines across project portfolios
  • Main point of contact between business leaders as well as development and sales personnel
  • Performed enterprise analysis, design, planning, and integration for pre-sales client services
  • Researched, analyzed, and recommended technologies that aligned with overall roadmap
  • Executed business intelligence applications utilizing Qlik, SiSense, and Tableau
  • Collaborated in the development of digital pre-sales seminar content
  • Frequently evaluated operational trends while devising proactive client strategy adjustments
  • Managed incoming project timelines for Hospital EMR integrations (CI/CD)
  • Supported the sales pipeline to ensure client initiatives and concerns were properly addresses
  • Facilitated numerous HIMSS conferences for healthcare professionals
  • Successfully resolved incoming requests deploying issue resolution and tracking
  • Migrated an operating room efficiency platform from PHP to Java CMS
  • Selected the training platform for new users meeting HIPPA requirements
  • Presented to the hospital’s C-Suite team on strategies regarding cost reduction
  • Trained users on site at hospitals locations or Adulatory locations
  • Implemented and established functional governance tools for PMO
  • Met with Business leaders to establish requirements and SLA’s
  • Led a 15 members project team involving onshore/offshore resources
  • Acted as liaison from the business and customer to I.T
  • For requirements based on environment
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.

Project Manager/Senior Advisor

Hilton Hotels Worldwide
Memphis, TN
07.2014 - 04.2015
  • Led technology initiatives that aligned with business goals
  • Developed timelines and budgets relative to pipeline projects
  • Conducted enterprise analysis and design between IT with business units
  • Analyzed and recommended new information technology strategies, policies, and procedures directly complying with company requirements
  • Active team member on a wireless Bluetooth Low Energy Installation and contributed in various Joint Application Design (JAD) sessions
  • Managed multiple Agile projects simultaneously utilizing Jira/Smartsheet
  • Assisted in the selection of various technology applications
  • Drafted action plans and led meetings with department executives
  • Visited locations to observe operations and determine opportunities to streamline

Director, Information Technology

Monogram Foods, LLC
Memphis, TN
01.2012 - 06.2014
  • Collaborated with the CEO and CFO to provide leadership and overall vision
  • Primary point of contact with external vendors for RFP’s, bids, and contracts
  • Oversaw and ensured cost effectiveness and security of infrastructure and software operations
  • Provided technology knowledge and visions to support business objectives; managed the implementation of infrastructure and development projects
  • Implemented business intelligence strategy roll out of best practice reporting
  • Supervised six IT staff members including managers, analysts, and technicians.
  • Developed strategies aligning technology recourses with broader business objectives
  • Supported Manhattan WMS upgrades at six different plants
  • Aided with the integration/migration of various Great Planes to MAS 500 instances
  • Deployed Extol EDI solution utilizing 850, 875, 810, 940, 880, 876, and ASN
  • Instilled policies that maximized and streamlined 350 users across 8 plant locations
  • Effectively loaded financial data from various sources into a data mart
  • Streamlined manufacturing operations and collaborated closely with Ops
  • Successfully migrated back-office infrastructure during acquisition activities
  • Managed several B2C websites such as wildbillsjerky.com and trailsbest.com, King Cotton, and Circle B.
  • Developed and presented new ideas and conceptualized new approaches and solutions.
  • Coordinated activities with other departments to expedite work and improve interdepartmental performance.

IT PMO Project Manager

Fleet Trucking
Memphis, TN
01.2011 - 01.2012
  • Directed projects adhering to cost, schedule, and quality targets
  • Collaborated with Sales groups to support and lead product introduction activities
  • Developed and implemented project plans and schedules to execute client contracts
  • Maximized operational productivity by managing duties across 7 functional areas
  • Established priorities meeting contractual requirements on time and within budget
  • Developed a trailer tracking mobile application to gather damage and location information∂
  • Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
  • Managed contracts with vendors and suppliers
  • Furnished project updates to various stakeholders on project progress.

I.T. Software Development Manager

ACH Food Companies, Inc
Memphis, TN
08.2003 - 09.2010
  • Delivered website and integrated solutions to complement business operations
  • Active member of the C-Suite panel for the selection of SAP hardware
  • Oversaw software development for websites and POS
  • Directed the IT project management office while prioritizing various technology projects
  • Planned and executed WMS upgrades and quarterly refresh updates
  • Developed overall E-commerce strategies while leading tactical execution
  • Involved in Great Plains ERP payroll feeds and custom interface development
  • Tracked key milestones and deliverables to adjust plans while staying within budget
  • Multiple executive IT steering committees for project prioritization and sign off
  • Developed call-center dashboards for call volumes and call wait times
  • Trained new staff and delivered orientation sessions
  • Managed the development of various websites (breadworld.com, achfoods.mx, durkee.com, karosyrup.com, apiceadvice.com, tones.com, Mazola.com, spiceislands.com, and argostarch.com)
  • Designed and implemented overall web product features installed in 560 stores
  • Generated project portfolio view and dashboards for directors and the CIO.

Director, Information Technology

Storage USA
Memphis, TN
01.2000 - 08.2002
  • Developed and presented new ideas and conceptualized new approaches and solutions.
  • Planned and implemented strategies to grow revenue.
  • Implemented and prepared comprehensive business plans to expand business.
  • Coordinated activities with other departments to expedite projects
  • Guided and motivated staff to drive maximum performance.
  • Worked with department managers to formulate annual budgets.
  • Successfully improved employment turnover through creating incentive and training programs.
  • Managed staff, financials and key performance indicators to facilitate business operations.
  • Cultivated and maintained relationships to promote positive work culture.
  • Recruited, hired and trained employees on operations and performance expectations.

Multiple Technology Positions

FedEx Express
Memphis, TN
11.1986 - 01.2000
  • Operated multiple positions for FedEx, such as the Senior Technical Application Advisor and the Senior Business Application Advisor. Played a major role in complex projects and initiatives including IVR/VRU, CAD, Asset Management, Customer Service Work Station, and Networking.

Education

Bachelor of Science - Computer Science And Programming

Columbia State
05.1997

Skills

  • Enterprise Architecture
  • Sparx Systems
  • Systems Testing Automation
  • SDLC
  • Data Migration (ETL)
  • Global & Strategic Sourcing
  • EDI (Lansa/Extol/SAP)
  • Collaboration in DevOps
  • Help Desk/Support
  • Contract Negotiations / SLA’s
  • PMO Leadership Experience
  • MS Project / Smartsheet / Jira
  • Visual Basic / Java / PHP
  • AWS / AZURE
  • Strategic Project Leadership
  • SharePoint
  • Agile / Waterfall / SAFe
  • Jira
  • Tableau / SiSense / Qlik / Power BI
  • Mergers & Acquisition Planning

Accomplishments

  • ISO 9000
  • TQM - Total Quality Management
  • Six Sigma
  • PMI
  • SAFe
  • LPM
  • Process Mapping
  • Effective GUI / UX Design

Affiliations

  • Received an award for most innovated healthcare design using Liferay CMS - Smith & Nephew

References

References available upon request.

Timeline

Chief Business Architect

FedEx
02.2023 - Current

Program Manager

McKesson Specialty Health
09.2021 - Current

Enterprise Solution Architect

ALSAC St. Jude Children's Research Hospital
09.2020 - 09.2021

Enterprise Solutions Architect

Sterile-Edge
09.2019 - 07.2020

Manager, Enterprise Architecture / PMO

Smith & Nephew
06.2015 - 09.2019

Project Manager/Senior Advisor

Hilton Hotels Worldwide
07.2014 - 04.2015

Director, Information Technology

Monogram Foods, LLC
01.2012 - 06.2014

IT PMO Project Manager

Fleet Trucking
01.2011 - 01.2012

I.T. Software Development Manager

ACH Food Companies, Inc
08.2003 - 09.2010

Director, Information Technology

Storage USA
01.2000 - 08.2002

Multiple Technology Positions

FedEx Express
11.1986 - 01.2000

Bachelor of Science - Computer Science And Programming

Columbia State

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Chris Chiozza