Chris Choi

• Strategic Operations Management: workflow Optimization, Production Scheduling, Maintain and monitored Quality control, Lean Principles.
• Leadership & Team Development: Coaching, Mentoring, Performance Management, Conflict Resolution, Training Programs.
• Customer & Insurance Relations: CSI Improvement, Direct Repair Programs (DRPS) Progressive/ Geico/ Allstate/ Liberty Mutual/ Nationwide/ State farm Insurance Companies, Claims Management, Complaint Resolution.
• Technical & Systems Proficiency: CCC One, Mitchell estimating, OEM Repair Procedures, Advanced Diagnostics, Safety & Compliance (OSHA)
• Supported customer service efforts by addressing client inquiries and concerns.
• Observed skilled technicians to gain knowledge of repair techniques and tools.
• Maintained organized workspaces to enhance efficiency and workflow.
• Participated in team meetings to understand operational goals and improvements.
• Adapted to various tasks across departments, demonstrating flexibility in role responsibilities.
• Documented repair progress to assist in maintaining accurate records for clients.
• Checked quality of all work to maintain customer satisfaction.
• Managed team of 32 personnel focused on repairs and refinishing work.
• Recruited top talent for the collision center team through targeted hiring campaigns.
• Enhanced customer satisfaction by streamlining the repair process and implementing effective communication strategies.
• Spearheaded marketing initiatives to attract new customers and maintain existing clientele.
• Mentored junior staff members by sharing expertise in collision repair techniques.
• Oversaw financial management of the collision center, including budgeting, forecasting, and expense tracking.
• Worked with customers and insurance companies to obtain payments.
• Improved team performance with regular training sessions, performance evaluations, and constructive feedback.
• Kept up-to-date on industry trends, tools, equipment, and best practices by attending conferences and workshops regularly.
• Implemented quality assurance measures to ensure all repairs met or exceeded industry standards.
• Collaborated with other departments to improve overall company performance and customer experience.
• Increased overall efficiency by optimizing workflow, delegating tasks, and implementing time-saving procedures.
• Supervised and managed shop operations and tasks.
• Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
• Maintained employee morale and increased production 25% through employee appreciation.
• Monitored maintenance of paint booths, frame-straightening materials and fixed assets to enhance longevity and long-term value.

Collision Center Manager 16+ years