Patricia Cortez-Lorenzo
Cathedral City,United States
Summary
Dedicated customer service professional with over 8 years of experience in providing exceptional support and resolving customer issues. Proven ability to handle high-stress situations including sales, tech support, and customer care. Adept at conflict resolution and familiar with major CRM software to enhance customer experiences. Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads. Hardworking Warehouse Associate with excellent materials handling, storage management and shipment preparation skills. Experienced in picking orders, assembling pallets and preparing containers. Delivers accurate inventory counts and maintains detailed warehouse records.
Overview
9
9
years of professional experience
Work History
Customer Care Specialist
univar solutions
los Angeles, united State
06.2020 - 09.2024
- Memorized entire line of company products and services, including prices and special discounts
- Provided basic technical support for clients on a wide range of company products, maintaining a 90% issue resolution rate.
- Remained courteous and calm, even during moments of customer dissatisfaction.
- I manage Inventory using warehouse management software.
- Assembled and packed orders according to customer specifications.
- Labeled boxes, containers, and pallets for shipment purposes.
Customer Service Representative
prologistics
los Angeles, usa
01.2016 - 05.2020
- Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and canceling services
- Trained two new employees in how to use Google workspace, entering customer data, and organizing customer interaction logs
- Received an average 85% customer satisfaction rating to date, 15% higher than the company average
- Suggested a new tactic to persuade canceling customers to stay with the company, resulting in a 5% decrease in cancellations.
Education
Art in Marketing -
Cathedral City College
Cathedral, CA, United States01.2016
Skills
- Customer service
- Critical thinking and problem solving ability
- Payment Processing
- Database Research
- Data Entry
- Customer Relationship Management
- Inbound Customer Service
- Google workspace
- Picking and processing
- Product identification
- Material Handling
- Stock replenishment
- Package labeling
- Quality Assurance
- Quality Control
- Product Inspections
Personal Information
- Date of Birth: 09/19/1997
- Nationality: American
Timeline
Customer Care Specialist
univar solutions
06.2020 - 09.2024
Customer Service Representative
prologistics
01.2016 - 05.2020
Art in Marketing -
Cathedral City College
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