Chris Clark
Energy Service Specialist
Murrieta,CA
Summary
12+ years accomplished in the customer service / account management industry. Meticulous attention to details, well-versed communicator with experience multi tasking and completing projects within limited time frames. Faces challenges with enthusiasm by being analytical and highly adaptable to achieve consistent quality results.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
Work History
Energy Service Specialst
San Diego Gas & Electric
7 2022 - Current
- Held responsible for maintaining, reviewing and updating policies and procedures according to new rules and regulations for both internal and external guidance
- Provided consultation & optimization services to clients tasked with optimizing operational efficiency and profitability.
- Responsible for processing service orders for outages, gas leaks, and downed power lines
- Responsible for billing inquiries, initiating transfers, canceling service and creating new accounts
- Utilize various software for daily tasks including proficiency in : CISCO, SEAD, WORD, SAP, C4C, SharePoint, Outlook and Microsoft Office Suite.
- Educate customers of changing company policies, rate changes, procedures, energy efficiency and income qualified programs.
- Analyze accounts and discuss high bill inquiries, Identify customer needs, clarify information, research every concern, and provide solutions
- Strive to provide a superior customer experience that focused on first-call resolution
- Actively listen to customers, handle concerns quickly and escalate major issues to supervisor
- Participated in cross-functional teams to develop innovative solutions for improving overall company performance, particularly within the realm of service excellence.
- Ensured to keep all CPUC policies and regulations.
Lead Inside Sales Coordinator
Cummins Pacific
02.2014 - 11.2015
- Ensure that 100% of renewal contracts are sent out at least 30 days prior to contract expiration for all branches.
- Established over a 90% renewal rate on services and service contracts.
- Client account management for all southern California branches (over 2,000 client accounts).
- Performed daily management of client database, logs, quotes and invoices.
- Collaboration with IT, Service, and Accounting departments in supporting client account management.
- Client management and support services including: daily phone calls to greeting clients and retaining a relationship, emailing customers on a daily basis with reminders, answering and routing incoming calls, scheduling and directing clients and their services.
- Establish and maintain rapport with clients, providing them with weekly & monthly reporting as well as annual auditing.
- Work in partnership with various internal departments such as legal, HR, Billing, Credit, Payroll and Cash application teams to resolve collection/billing issues
Guest Service Coordinator
Latham & Watkins LLP
01.2011 - 01.2014
- Provided administrative, legal and professional support to the law firm.
- Client account management support for 300+ legal partners, attorneys, and paralegals.
- Performed daily management of client database, logs and invoices.
- Ensuring and providing high quality service to both internal and external customers.
- Provided administrative support by greeting clients and visitors, answering and routing incoming calls, scheduling and directing clients, and conference room management.
- Collaboration with IT, Records, and Accounting departments in supporting client account management.
- Planning and organizing large events, parties, and conferences.
Customer Service Specialist
Union Bank Of California
02.2006 - 12.2009
- Resolved concerns with products or services to help with retention and drive sales.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Provided primary customer support to internal and external customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Processing 20-25 transactions each hour with high attention to detail and accuracy
• Introducing customers to new products and services
• Identifying and making sales referrals, while generating leads for members of the sales team to close
• Conducting monthly cold calls for investment accounts and signing up new accounts
• Maintaining and balancing a cash drawer by adhering to established guidelines and processes
• Safe deposit, ATM processing, bonds and coupons, foreign currency, night drop and FICA duties
• Processing accounts payable and receivable transactions
• Delivering exceptional customer service and maintaining good rapport with customers
Education
Business Information Systems
University of Arizona Global Campus
Bachelor Of Arts: Business Administration 05.2021 - Current
Skills
Complaint resolution
Report preparation
Administrative support
Written and verbal communication
Proficient in Excel, Powerpoint, Word and Envision
Data analysis for KPI's (AHT, ABN, ASA)
Regulatory Compliance of policies & procedures
Fully trained and advanced in Envision
Commercial & Residential Energy Efficiency Programs
Timeline
Business Information Systems
University of Arizona Global Campus
05.2021 - Current
Lead Inside Sales Coordinator
Cummins Pacific
02.2014 - 11.2015
Guest Service Coordinator
Latham & Watkins LLP
01.2011 - 01.2014
Customer Service Specialist
Union Bank Of California
02.2006 - 12.2009
Energy Service Specialst
San Diego Gas & Electric
7 2022 - Current
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