Chris Clark
Applications Technician
Sumiton,AL
Summary
Dedicated IT professional with a strong foundation in computer hardware, operating systems, and troubleshooting, developed through years of independent study and practical experience. Has regularly built custom computers for friends and family, driven by a passion for technology and a commitment to delivering value. Recent attainment of CompTIA A+ certification, along with over a year of hands-on experience in a help desk role, has further solidified technical skills and customer service capabilities. Aiming to expand expertise through additional certifications in networking and security while leveraging a background in the insurance industry to enhance problem-solving abilities and communication skills within an IT environment.
Overview
15
15
years of professional experience
2
2
Certifications
Work History
Help Desk/First Response Team
Apt Staffing (C Spire)
Birmingham, AL
04.2024 - Current
- Assisted with VOIP requests like caller ID updates, custom message updates, and basic call forwarding schedules
- Performed customer password resets in Microsoft AD, third party servers, and VOIP systems
- Took payments and researched account issues
- Walked customers through troubleshooting processes, gathered additional details for technicians higher on escalation chain
- Created and distributed help tickets to various specialized teams for further handling
Commercial Auto Liability Claims Adjuster
Kemper Insurance
Birmingham, AL
08.2021 - 01.2024
- Handled investigation, liability determination, and payment of commercial vehicle claims, including some small bodily injury settlements
Inbound Claims Representative
Kemper Insurance
Birmingham, AL
05.2021 - 08.2021
- Took calls from customers and helped establish new claims by gathering facts of loss and involved party info
Agent
Alfa Insurance
Jasper & Sumiton, AL
05.2018 - 02.2021
- Sold and serviced home, auto, commercial, and life insurance policies, including any billing or coverage questions
FNOL Outbound Representative
Infinity Insurance
Birmingham, AL
12.2017 - 04.2018
- Worked as part of a team of adjusters to investigate and determine liability on claims for a small range of accident types
Initial Action Representative
Infinity Insurance
Birmingham, AL
07.2017 - 12.2017
- Handled investigation, liability determination, and payment of personal auto insurance claims, including some small bodily injury settlements
FNOL Outbound Representative
Infinity Insurance
Birmingham, AL
05.2016 - 05.2017
- Worked as part of a team of adjusters to investigate and determine liability on claims for a small range of accident types
Subrogation Representative for Arbitration
Infinity Insurance
Birmingham, AL
08.2015 - 04.2016
- Wrote arbitration briefs defending our insureds and adjusters when there was a dispute over liability
FNOL Outbound Representative
Infinity Insurance
Birmingham, AL
04.2015 - 08.2015
- Worked as part of a team of adjusters to investigate and determine liability on claims for a small range of accident types
FNOL Inbound Representative
Infinity Insurance
Birmingham, AL
01.2015 - 04.2015
- Took calls from customers and helped establish new claims by gathering facts of loss and involved party info
Team Leader
Chick-Fil-A
Tuscaloosa, AL
11.2012 - 08.2014
- Led shifts by delegating kitchen responsibilities, primarily as a closer. Ensured that store was cleaned, all necessary supplies for morning shift were stocked, and all dishes were washed
Logistics Assistant
Rosen Harwood
Tuscaloosa, AL
05.2011 - 03.2013
- Worked as part of a team of runners who would assist with posting eviction notices, delivering payments to clients, maintain copier supplies/troubleshoot when needed, delivering mail to the post office, and moving files to be digitized
Crew Member
TruGreen Landcare
Birmingham, AL
05.2010 - 08.2010
- Worked as part of a team of who maintained commercial properties around the Birmingham area, assisted with cultivating new clients
Education
English Major
University of Alabama
Tuscaloosa, AL01.2011
High School - undefined
Dora High School
Dora, AL01.2009
Skills
Strong Soft Skills (communication, writing, proactive thinking)
Friendly, positive attitude
Teamwork and collaboration
Software and Hardware Troubleshooting
Microsoft office
Data entry
Multitasking
Hardware Configuration
VOIP systems
Microsoft Partner Center
Windows 10 & 11
Microsoft Office
Basic Networking
Certification
- Google IT Support Professional
- CompTIA A+
Accomplishments
- CompTIA A+ Certification
- Google IT Support Professional Certification
- Worked on C Spire team that successfully and smoothly migrated Hospital client with hundreds of users to new Outlook
Timeline
Help Desk/First Response Team
Apt Staffing (C Spire)
04.2024 - Current
Commercial Auto Liability Claims Adjuster
Kemper Insurance
08.2021 - 01.2024
Inbound Claims Representative
Kemper Insurance
05.2021 - 08.2021
Agent
Alfa Insurance
05.2018 - 02.2021
FNOL Outbound Representative
Infinity Insurance
12.2017 - 04.2018
Initial Action Representative
Infinity Insurance
07.2017 - 12.2017
FNOL Outbound Representative
Infinity Insurance
05.2016 - 05.2017
Subrogation Representative for Arbitration
Infinity Insurance
08.2015 - 04.2016
FNOL Outbound Representative
Infinity Insurance
04.2015 - 08.2015
FNOL Inbound Representative
Infinity Insurance
01.2015 - 04.2015
Team Leader
Chick-Fil-A
11.2012 - 08.2014
Logistics Assistant
Rosen Harwood
05.2011 - 03.2013
Crew Member
TruGreen Landcare
05.2010 - 08.2010
High School - undefined
Dora High School
English Major
University of Alabama