Chris Clark
Applications Technician
Sumiton,AL
Summary
Dedicated IT professional with a strong foundation in computer hardware, operating systems, and troubleshooting, developed through years of independent study and practical experience. Successfully built 11 custom computers for friends and family, driven by a passion for technology and a commitment to delivering value. Recent attainment of CompTIA A+ certification, along with over a year of hands-on experience in a help desk role, has further solidified technical skills and customer service capabilities. Aiming to expand expertise through additional certifications in networking and security while leveraging a background in the insurance industry to enhance problem-solving abilities and communication skills within an IT environment.
Overview
15
15
years of professional experience
2
2
Certifications
Work History
Help Desk/First Response Team
Apt Staffing (C Spire)
04.2024 - Current
- Assisted with VOIP requests like caller ID updates, custom message updates, and basic call forwarding schedules
- Performed customer password resets in Microsoft AD, third party servers, and VOIP systems
- Took payments and researched account issues
- Walked customers through troubleshooting processes, gathered additional details for technicians higher on escalation chain
- Created and distributed help tickets to various specialized teams for further handling
Commercial Auto Liability Claims Adjuster
Kemper Insurance
08.2021 - 01.2024
- Handled investigation, liability determination, and payment of commercial vehicle claims, including some small bodily injury settlements
Inbound Claims Representative
Kemper Insurance
05.2021 - 08.2021
- Took calls from customers and helped establish new claims by gathering facts of loss and involved party info
Agent
Alfa Insurance
05.2018 - 02.2021
- Sold and serviced home, auto, commercial, and life insurance policies, including any billing or coverage questions
FNOL Outbound Representative
Infinity Insurance
12.2017 - 04.2018
- Worked as part of a team of adjusters to investigate and determine liability on claims for a small range of accident types
Initial Action Representative
Infinity Insurance
07.2017 - 12.2017
- Handled investigation, liability determination, and payment of personal auto insurance claims, including some small bodily injury settlements
FNOL Outbound Representative
Infinity Insurance
05.2016 - 05.2017
- Worked as part of a team of adjusters to investigate and determine liability on claims for a small range of accident types
Subrogation Representative for Arbitration
Infinity Insurance
08.2015 - 04.2016
- Wrote arbitration briefs defending our insureds and adjusters when there was a dispute over liability
FNOL Outbound Representative
Infinity Insurance
04.2015 - 08.2015
- Worked as part of a team of adjusters to investigate and determine liability on claims for a small range of accident types
FNOL Inbound Representative
Infinity Insurance
01.2015 - 04.2015
- Took calls from customers and helped establish new claims by gathering facts of loss and involved party info
Team Leader
Chick-Fil-A
11.2012 - 08.2014
- Led shifts by delegating kitchen responsibilities, primarily as a closer. Ensured that store was cleaned, all necessary supplies for morning shift were stocked, and all dishes were washed
Logistics Assistant
Rosen Harwood
05.2011 - 03.2013
- Worked as part of a team of runners who would assist with posting eviction notices, delivering payments to clients, maintain copier supplies/troubleshoot when needed, delivering mail to the post office, and moving files to be digitized
Crew Member
TruGreen Landcare
05.2010 - 08.2010
- Worked as part of a team of who maintained commercial properties around the Birmingham area, assisted with cultivating new clients
Education
English Major
University of Alabama
Tuscaloosa, AL01.2011
High School - undefined
Dora High School
Dora, AL01.2009
Skills
- Strong Soft Skills (communication, writing, proactive thinking)
- Friendly, positive attitude
- Teamwork and collaboration
- Software and Hardware Troubleshooting
- Microsoft office
- Data entry
- Multitasking
- Hardware Configuration
- VOIP systems
- Microsoft Partner Center
Windows 10 & 11
- Microsoft Office
- Basic Networking
Certification
- Google IT Support Professional
- CompTIA A+
Accomplishments
- CompTIA A+ Certification
- Google IT Support Professional Certification
- Worked on C Spire team that successfully and smoothly migrated Hospital client with hundreds of users to new Outlook
Timeline
Help Desk/First Response Team
Apt Staffing (C Spire)
04.2024 - Current
Commercial Auto Liability Claims Adjuster
Kemper Insurance
08.2021 - 01.2024
Inbound Claims Representative
Kemper Insurance
05.2021 - 08.2021
Agent
Alfa Insurance
05.2018 - 02.2021
FNOL Outbound Representative
Infinity Insurance
12.2017 - 04.2018
Initial Action Representative
Infinity Insurance
07.2017 - 12.2017
FNOL Outbound Representative
Infinity Insurance
05.2016 - 05.2017
Subrogation Representative for Arbitration
Infinity Insurance
08.2015 - 04.2016
FNOL Outbound Representative
Infinity Insurance
04.2015 - 08.2015
FNOL Inbound Representative
Infinity Insurance
01.2015 - 04.2015
Team Leader
Chick-Fil-A
11.2012 - 08.2014
Logistics Assistant
Rosen Harwood
05.2011 - 03.2013
Crew Member
TruGreen Landcare
05.2010 - 08.2010
High School - undefined
Dora High School
English Major
University of Alabama
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