Christine Cochran
Avonmore,PA
Summary
Dedicated Transport Dispatcher recognized for implementing process improvements that reduce delays and enhance routing accuracy. Strong expertise in client relationship management, fostering repeat business through exceptional service delivery.
Results-oriented Transport Dispatcher with strong decision-making and logistics coordination skills. Proven ability to optimize routes and enhance delivery efficiency, ensuring timely service and high customer satisfaction.
Highly communicative Dispatcher with enthusiasm for every task. Multilingual and willing to take on lots of responsibility. Pursuing a dispatch role handling a multitude of tasks and facilitating action.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Transport Dispatcher
Interlink Recovery Services
10.2017 - Current
- Coordinated transportation schedules to optimize delivery efficiency and minimize downtime.
- Monitored vehicle locations using GPS tracking systems to ensure timely pickups and drop-offs.
- Managed communication between drivers and clients to address inquiries and resolve issues promptly.
- Implemented process improvements that enhanced routing accuracy and reduced operational delays.
- Trained new dispatchers on software systems and best practices for effective transport coordination.
- Led team meetings to discuss workflow challenges, share updates, and foster collaboration among staff.
- Developed contingency plans for unexpected disruptions, ensuring minimal impact on service continuity.
- Assisted in the recruitment process by interviewing potential candidates for driver positions, ensuring quality hires.
- Monitored driver performance metrics regularly; provided constructive feedback on improvement areas or facilitated recognition for commendable performance.
- Supported a safe work environment through adherence to safety guidelines when assigning tasks and scheduling vehicle inspections.
- Optimized routing through evaluation of traffic patterns, road conditions, and driver availability.
- Developed strong relationships with clients through exceptional service standards, leading to increased repeat business opportunities.
- Managed transportation resources effectively, avoiding costly idle time or overbooking of vehicles.
- Managed office operations, ensuring efficient workflow and resource allocation.
- Developed and implemented streamlined administrative processes to enhance productivity.
- Oversaw scheduling and coordination of meetings, events, and travel arrangements.
- Trained and mentored junior staff in office procedures and best practices.
- Maintained accurate records, files, and documentation for compliance purposes.
- Facilitated communication between departments to improve collaboration and project outcomes.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated scheduling for multiple departments, optimizing resource allocation and minimizing conflicts.
- Implemented process improvements that enhanced operational efficiency and reduced scheduling errors.
- Developed and maintained comprehensive calendars, ensuring timely communication of schedule changes.
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Managed high-volume call queues, ensuring prompt response times and customer satisfaction.
- Conducted training sessions for new hires on company policies and customer service protocols.
- Analyzed customer feedback to identify trends and recommend improvements in service offerings.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Coordinated dispatching of 15 drivers to accomplish daily delivery requirements.
Bartender
Paradise Pub
09.2014 - 07.2017
- Crafted diverse cocktail menu, enhancing customer satisfaction and pub reputation.
- Managed bar inventory, ensuring optimal stock levels and reducing waste.
- Trained junior bartenders on beverage preparation and customer service standards.
- Maintained cleanliness and organization of bar area, promoting efficiency during peak hours.
- Developed strong relationships with regular patrons, fostering a welcoming environment.
- Implemented new drink specials based on seasonal trends, attracting increased clientele.
- Assisted in event planning for pub functions, coordinating beverage services seamlessly.
- Resolved customer complaints promptly, enhancing overall guest experience and retention.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Wait Staff Member Bartender
Primanti Brothers
09.2007 - 02.2014
- Delivered exceptional customer service, ensuring guest satisfaction and repeat patronage.
- Collaborated with kitchen staff to streamline food preparation and improve order accuracy.
- Trained new wait staff on menu offerings, service protocols, and restaurant policies.
- Managed multiple tables efficiently during peak hours, enhancing overall dining experience.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Trained new team members on service protocols and company standards to ensure consistency.
- Managed cash register operations, processing payments accurately and efficiently.
- Assisted in inventory management by tracking stock levels and communicating needs to management.
- Implemented feedback mechanisms to improve service quality and guest satisfaction scores.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Collaborated with kitchen staff to ensure accurate order preparation and prompt delivery of meals.
- Enhanced customer satisfaction by providing timely and efficient service in a fast-paced environment.
- Ensured adherence to restaurant policies by enforcing rules such as dress codes or age restrictions where applicable.
- Assisted in training new hires, sharing best practices for efficient performance within the front-of-house team.
- Assisted management in analyzing customer feedback to identify areas in need of improvement and implement necessary changes.
- Led by example and maintained a professional demeanor at all times, setting a positive tone for the entire front-of-house team.
- Utilized strong multitasking abilities to manage multiple tables simultaneously without sacrificing quality of service.
- Cultivated relationships with local vendors or suppliers to maintain inventory levels appropriate for anticipated demand.
- Promoted special events or promotions to guests, generating interest and increasing revenue for the establishment when possible.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
Restaurant Manager
SkyVue
01.1995 - 03.2007
- Directed daily operations, ensuring exceptional service quality and customer satisfaction.
- Implemented training programs to enhance staff performance and operational efficiency.
- Analyzed sales trends to optimize inventory management and reduce waste.
- Developed standard operating procedures to streamline workflows and improve consistency.
- Cultivated a positive work environment, fostering teamwork and employee retention.
- Oversaw budgeting processes, managing expenses to align with financial goals.
- Collaborated with suppliers to negotiate favorable terms and maintain product quality.
- Enhanced marketing strategies, increasing brand visibility through community engagement initiatives.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Education
High School Diploma -
Thomas Jefferson High School
Jefferson Hills 05.1995
Skills
- Strong decision-making
- Dispatch software
- Effective time management
- Transportation regulations
- Deadline oriented
- Record keeping
- Quality control measures
- Logistics coordination proficiency
- Geographical expertise
- Stress management techniques
- Route planning expertise
- Team collaboration
- Documentation and paperwork
- Trucking dispatching
- Relationship building
- Staff training and development
- Tracking tasks
- Route planning
- Safety processes and procedures
- Oral and written communications
- Critical Decision-making
- Local traffic patterns
- Employee management
Accomplishments
- Promoted to Dispatcher within [Number] months of hire as a result of handling and resolving a high-stress case effectively.
- Developed highly optimized routes for drivers, reducing delivery times by 30 minutes.
- Part of the leadership Team
Certification
- Licensed Repossession Agent
Timeline
Transport Dispatcher
Interlink Recovery Services
10.2017 - Current
Bartender
Paradise Pub
09.2014 - 07.2017
Wait Staff Member Bartender
Primanti Brothers
09.2007 - 02.2014
Restaurant Manager
SkyVue
01.1995 - 03.2007
High School Diploma -
Thomas Jefferson High School