Chris Colbert

Provide commercial insurance quotes for potential customers.

Utilize a network of carriers to ensure that a variety of quotes are presented when possible.

Responsible for the receiving and auditing of state-required forms for all surplus line policies brokered by SageSure.

Handled escalated phone calls from upset customers to defuse the situation with solutions, repairing that relationship.

Led project lifecycles and built a roadmap of success by improving our standard operating procedures through updating call flows and process mapping.

Oversaw digital experience execution, analytics, and improvement with colleagues, providing expertise and data to business partners to expand upon and scale the digital products that Nationwide offers.

Provided additional training both as a group and individually as needed to the team based on trends and customer feedback.Evaluated reports on the analysis of customer behavior, trends, and user experience feedback to optimize processes.

Assisted Nationwide customers with creating, accessing, and navigating their online accounts. Provided trouble-shooting expertise to customers through desktop and mobile viewpoints.

Evaluated policy information that was negatively impacting the customer and explored options for resolution.

Renewed customer satisfaction through resolving customer complaints and issues in a timely manner.