Chris Coleman
Palmetto,FL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Seasoned Department Manager with relevant experience in overseeing daily operations, improving process efficiencies and leading productive teams. Strengths include strategic planning, team leadership, and problem-solving skills. Demonstrated success in implementing new processes to enhance operational performance. Strong ability to inspire team members while maintaining focus on achieving departmental objectives.
Overview
19
19
years of professional experience
Work History
Department Manager
Lowes Home Improvment
Parrish, Florida
09.2022 - Current
- Providing resources and tools to support those directly helping customers provide the best service.
- Assisting with down stocking and area recovery as well as providing input into merchandising decisions.
- Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.
- Coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage.
- Open or close the store or serve as manager-on-duty (MOD).
Delivery Coordinator
Lowes Home Improvment
Bradenton, Florida
11.2021 - 09.2022
- Coordinating and supporting deliveries from beginning to end, serving as the expert for answering questions and solving problems related to deliveries.
- Tracking and ensuring merchandise is accurately accounted for, handled, and delivered.
- Gathering detailed information from customers and conducting safety reviews.
- Communicated effectively with dispatch regarding delivery progress and route detours.
- Investigated discrepancies between expected vs actual product received from customers
- maintain strong customer, colleague, and vendor relationships, and have a strong knowledge of safety protocols and proper delivery procedures.
Stocker and Receiver
Lowes Home Improvment
Bradenton , Florida
02.2019 - 11.2021
- Ensure products are accurately received, stocked, and replenished.
- Follow proper lifting guidelines to safely stock products on shelves
- Ensure aisles are clean, organized, and safe
- Engage customers, vendors, and associates with a positive attitude
- Remain vigilant and report any safety or security concerns around the store
- Maintain a clean and safe work environment, adhering to all safety regulations
- Complete other duties as assigned
Sale Specialist
Lowes Home Improvment
Bradenton, Florida
11.2013 - 02.2019
- Provide SMART customer service by seeking out customers to understand their needs, answer questions, and communicate the advantages of Lowe's products and services
- Serve as a point of contact for customers and vendors within your department, providing project estimates, scheduling installer visits, processing and tracking customer orders/installations, and following up to ensure project completion.
- If in the Pro Department, focus on external accounts and outside sales and services
- Monitor inventory levels to support sales, working with vendors and other stores to find merchandise and order replacement stock
- Perform price reviews by pricing policies and ensure maintenance of pricing and documentation
- Support all checkout functions, call buttons, departmental pages, or requests for assistance
- Train associates in the department by conducting on-the-job training on the Sales floor and coaching around development needs
Overnight Stocker and Receiver
Lowes Home Improvment
Bradenton, Florida
02.2006 - 11.2013
- Ensure products are accurately received, stocked, and replenished.
- Follow proper lifting guidelines to safely stock products on shelves
- Ensure aisles are clean, organized, and safe
- Engage customers, vendors, and associates with a positive attitude
- Remain vigilant and report any safety or security concerns around the store
- Maintain a clean and safe work environment, adhering to all safety regulations
Education
High School Diploma -
Palmetto High School
Palmetto, FL03-2004
Skills
- Departmental rapport
- Consensus building
- Sales reporting
- Time management
- Problem-solving
- Retail
- Retail management
- Training and development
- Coaching and mentoring
Timeline
Department Manager
Lowes Home Improvment
09.2022 - Current
Delivery Coordinator
Lowes Home Improvment
11.2021 - 09.2022
Stocker and Receiver
Lowes Home Improvment
02.2019 - 11.2021
Sale Specialist
Lowes Home Improvment
11.2013 - 02.2019
Overnight Stocker and Receiver
Lowes Home Improvment
02.2006 - 11.2013
High School Diploma -
Palmetto High School
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