Chris Collins

• Helped store management meet standards of service and quality in daily operations.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Responded to and resolved customer questions and concerns.
• Enforced company policies and regulations with employees.
• Conducted routine inspections to check quality and compliance with established specifications.
• Supervised ongoing daily production phases.

I worked here is the simplist anwser to this. some days i cleaned restrooms and worked on the line. some days i did inventory and payroll.

• Managed budget implementations, employee evaluations, and contract details.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Formulated policies and procedures to streamline operations.
• Assisted in recruiting, hiring and training of team members.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Trained and guided team members to maintain high productivity and performance metrics.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.

• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Obtained cash bank and stocked service bar to prepare for operation.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Served high customer volumes during special events, nights, and weekends.
• Kept bar presentable and well-stocked to meet customer needs.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Prepared custom drink orders by accurately measuring and mixing house ingredients.
• Upheld strict regulations for safe alcohol service and food safety.

• Made Daily floor plans
• Assigned running and closing sidework
• Managed reservations and assigned them seats
• Ran daily/weekly contest to increase sales
• Oversaw daily operations of service team, delegated tasks, and trained new staff.

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.