Chris Conerby
Columbus
Summary
Detail-oriented Order Management Specialist with proven experience at Expeditors International supporting Fortune 500 clients in global logistics and supply chain operations. Skilled in coordinating with procurement and transportation teams to optimize order management, streamline import processes, and ensure on-time freight delivery. Adept at collaborating with external vendors and internal origin offices to proactively resolve issues and maintain seamless shipment flow. Experienced in leveraging data-driven reporting to track milestones, identify exceptions, and drive process improvements. Recognized for strong customer relationship management, cross-functional communication, and ability to balance operational efficiency with strategic client needs in high-volume, fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Order Management Specialist
Expeditors International of WA
2024 - Current
- In charge of the global order management operational duties that comes with the OM product for the Columbus(CMH) Expeditors branch.
- Daily use of import and export transportation management systems to track and trace our customers freight.
- Works closely with vendors and Expeditors origin teams across the globe to ensure that purchase orders are booked against timely, freight will be available on time, and that we can achieve confirmed ocean carrier bookings.
- Weekly use of exceptions monitors to track when a shipment is missing certain milestones and escalating to our origin teams to escalate as to not delay a shipment.
- Ensures that purchase orders were received and integrated successfully via EDI or generic order uploads.
- Works closely with report writing team to create reports that fulfils our customers needs when it comes to tracking containers being imported from another country.
- Trouble shoots both outbound and inbound EDI errors to ensure our customers purchase orders are received and transportation event data is transmitted to our customers.
- Participates in weekly meetings with our customers transportation and procurement teams to discuss order management and logistics needs.
- Daily learning of the ins and outs global logistical and business needs of our customers fortune 500 companies to better assist them with decision making and planning.
- Daily and proficient use of excel functions and formulas to script in shipment event data and bill of lading information.
- Screens shipping commercial documents to ensure no denied parties were present within the parties noted on the documents.
- Assists both customers and vendors with booking against purchase orders in our order management booking platform.
General Manager
Anytime Fitness
2023 - 2024
- Managed day to day operations of Fitness club with over 1000 members.
- Developed and implemented sales strategies to attract new members and achieve revenue targets.
- Created promotional events to increase gym visibility and attract potential members.
- Met with potential members face to face to provide tours of the facility and to go over membership options.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Oversaw the day-to-day operations of the gym, including facility maintenance, and equipment upkeep .
- Developed and implemented operational policies and procedures to ensure smooth functioning of the facility.
- Mentored and trained new employees on company policies and procedures.
Lease End Specialist
BMW Financial Services
2022 - 2023
- Responsible for handling inbound and outbound calls for Lease End and Owners' Choice accounts beginning 180 days prior to their scheduled maturity date.
- Advised customers of their end of term options, obligations, and available loyalty programs.
- Provided premium service to positively influence the customer's upcoming purchase decision and promote brand loyalty.
- Helped increase customer retention and support BMW Group Sales of BMW, MINI, and Motorrad products.
- Assisted customers with billing issues by reviewing over 36 months of transaction history and statements.
- Initiated re-lease process for customers by verifying eligibility and creating credit application.
- Gained vast product knowledge to assist customers in the purchase of their next vehicle.
- Worked with BMW Group dealerships directly to support sales and customer satisfaction.
Fraud Prevention Specialist
Discover Financial Services
2021 - 2022
- Learned to work in a remote environment using Discovers customer relationship management tools.
- Answered phone calls to assist over 100 customers a day with security issues regarding their discover card Worked in a team environment and communicated directly with team leaders to see changes in company policy and practices
- Engaged in the fast-paced environment of the role and multitasked while on the phone to best assist customers
- Assisted customers with going through correct security needed to ensure they can regain access to their online accounts with discover if they were unable to log in.
- Prevented fraudsters from being able to gain access to our customer's personal and account information
Education
High School Diploma -
Olentangy Liberty High School
Powell, OH01-2017
Bachelor of Science - Business Management
Franklin University
Columbus, OH01-2022
MBA - Supply Chain Management
Bowling Green State University
Bowling Green, OH07-2026
Skills
- Experience working within the fast paste and demanding third partly logistics environment for a global freight forwarder in the fortune 500
- Experience with Import and Export transportation management systems
- Ability to work with vendor and origin teams from across the globe to ensure that freight is shipped our timely and accurately
- Experience working closely with customers transportation and procurement teams apart of both fortune 500 and smaller companies
- Ability to troubleshoot issues with EDI transition and experience in working along side information systems team to create solutions
- Proven record of learning new systems quickly and navigating how each system communicates with one another
- Proficiency with using XLOOKUPS, VLOOKUPS, tables, and other formulas/functions within Microsoft Excel
- Strong understanding cradle to grave of importing freight into the United States
- Ability to take on new challenges and learn about new products within the third party global logistics space to better help our customers needs
- Experience within Microsoft Power BI and Expeditors' report writer tools
Timeline
Order Management Specialist
Expeditors International of WA
2024 - Current
General Manager
Anytime Fitness
2023 - 2024
Lease End Specialist
BMW Financial Services
2022 - 2023
Fraud Prevention Specialist
Discover Financial Services
2021 - 2022
High School Diploma -
Olentangy Liberty High School
Bachelor of Science - Business Management
Franklin University
MBA - Supply Chain Management
Bowling Green State University
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