Chris Conrad
Dallas,TX
Summary
Resourceful Help Desk Support Specialist with expertise in Java, Python, and SQL. Proven ability to diagnose and resolve technical issues while maintaining high standards of customer service in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Ramp Agent
Southwest Airlines
Dallas, TX
05.2023 - Current
- Marshal aircraft to and from gates using standardized hand signals and safety protocols
- Load and unload passenger baggage, cargo, and mail with strict weight distribution requirements
- Operate ground service equipment (belt loaders, tugs, bag carts, pushback tractors)
- Perform aircraft pushback and wing-walking procedures ensuring safe clearance
- Conduct pre-departure and post-arrival safety checks on aircraft and ramp areas
- Coordinate with flight crew, gate agents, and operations for on-time departures
- Adhere to FAA, OSHA, and company safety regulations in a fast-paced environment
- Handle high-volume baggage operations while maintaining accuracy and care standards
- Respond quickly to weather changes, delays, and operational disruptions
Help Desk Support Specialist
Texas Instruments
Dallas, TX
05.2025 - 07.2025
- Provided Tier 1 technical support for employees via ticketing systems, phone, and chat
- Diagnosed and resolved hardware, software, and network issues across Windows and enterprise systems
- Installed, configured, and maintained desktops, laptops, printers, and mobile devices
- Managed user accounts, permissions, and access control using Active Directory
- Troubleshot VPN connectivity, email Outlook, and internal enterprise applications
- Documented incidents, resolutions, and troubleshooting steps in ticketing systems such as ServiceNow
- Escalated complex issues to Tier 2 and engineering teams with detailed case documentation
- Supported onboarding and offboarding by provisioning and deactivating user accounts and equipment
- Performed routine system updates, patches, and security compliance checks
- Maintained inventory of IT assets and tracked hardware and software lifecycle
Education
Associate of Science - Computer And Information Systems
Dallas College
Dallas, TX05-2024
Skills
- Java
- Python
- SQL
- HTML and CSS
- Object-Oriented Programming
- Data Structures and Basic Algorithms
Timeline
Help Desk Support Specialist
Texas Instruments
05.2025 - 07.2025
Ramp Agent
Southwest Airlines
05.2023 - Current
Associate of Science - Computer And Information Systems
Dallas College