Chris Conran
Technology Support Consultant III
Topeka
Summary
Dynamic Network Administrator with a proven track record at Kansas Highway Patrol, excelling in network troubleshooting and providing strategic training. Recognized for effectively managing classified information and achieving seamless network operations. Leveraged critical thinking to resolve complex issues, ensuring optimal system performance and user satisfaction.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
9
9
Certifications
Work History
Technology Support Consultant III
Kansas Highway Patrol
10.2024 - Current
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Identified and immediately resolved issues with network devices.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Configured, installed, and troubleshoot Motorola License Plate Readers for Troopers vehicles.
- Provided remote assistance for off-site clients through various platforms including telephone, email, chat, or screen-sharing tools as needed.
Senior Enlisted Leader (E-8/Master Sergeant)
United States Army
02.2007 - 03.2022
- Operated surveillance and communication systems to provide real-time battlefield feedback.
- Provided strategic plotting and navigation for warfare areas using advanced geographic equipment.
- Worked with INTEL/CoIST to build target packets on known enemy combatants.
- Conducted terrain analysis that identified Areas of Interest (AOI) when planning for long range surveillance.
- Analyzed routes to determine most appropriate avenue for main force ingress.
Technician
J.P. Maguire Associates Inc.
05.2004 - 11.2005
- Orchestrated environmental cleanup activities for sites to optimize compliant with federal regulations and local ordinances.
- Worked flexible hours across night, weekend and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UT 09.2022 - Current
No Degree - Bachelor of Science in Cybersecurity
Southern New Hampshire University
Manchester, New Hampshire 10.2020 - 08.2022
Skills
Reconnaissance
Motorola License Plate Readers
Data extraction/preservation techniques
Computer troubleshooting
Network troubleshooting
Briefing leadership
Excellent Communication both written and verbal
Certification
Equal Opportunity Leader
Timeline
Technology Support Consultant III
Kansas Highway Patrol
10.2024 - Current
CompTIA Network +
02-2024
CompTIA Project +
07-2023
CompTIA Security +
05-2023
CompTIA A+
01-2023
ITIL 4 Foundation - IT Service Management
11-2022
Cybersecurity And Information Assurance
Western Governors University
09.2022 - Current
Google IT Support Professional
06-2022
CompTIA IT Fundamentals (ITF+)
06-2022
No Degree - Bachelor of Science in Cybersecurity
Southern New Hampshire University
10.2020 - 08.2022
Technical Transportation of Hazardous Material
03-2017
Equal Opportunity Leader
05-2016
Senior Enlisted Leader (E-8/Master Sergeant)
United States Army
02.2007 - 03.2022
Technician
J.P. Maguire Associates Inc.
05.2004 - 11.2005
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