Chris Contee
Summary
Experienced with troubleshooting software issues and ensuring optimal system performance. Utilizes technical skills to provide efficient and effective support. Knowledge of collaborating with teams and individually to achieve seamless application functionality and user satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
10
10
years of professional experience
Work History
Application Support Engineer
Q2
12.2023 - Current
- Worked closely with developers to provide feedback on application designs based on user requirements.
- Strengthened client relationships through effective communication and prompt resolution of concerns.
- Reduced downtime for clients by swiftly addressing and troubleshooting software defects and bugs by creating Jira's
- Daily Standup meetings with customers and developers
- Self Motivate to research deep dive issues that may have never happened before.
ASA3
Q2
12.2022 - 12.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- More Focus on assisting team members with cases that they need help on.
Application Support Engineer
Q2
12.2021 - 12.2022
- Worked closely with customers to provide technical support and assist with customer satisfaction.
- Increased Sql use to make more database changes for customer resolutions.
- Assist team with assistance as needed.
- Basic xml changes in config files.
First Response
Q2
06.2021 - 12.2021
- Responsible for answering calls from all clients as a first line of contact.
- Troubleshoot problems using Sql to run queries.
- Log reading in order to determine unknown issues.
- Continuous training session to improve current knowledge.
Tech Support
Truno
12.2014 - 03.2021
- Provided point of sale support to grocery stores.
- Assisted in the creation of user-friendly tech support resources, improving overall user experience and satisfaction.
- Handled escalated tech support issues with diplomacy and professionalism, often resolving conflicts and misunderstandings between customer complaints.
- Enhanced user experience by providing timely and effective tech support to students and faculty.
Education
Bachelor of Science - Information Systems & Technology
Lubbock Christian University
Lubbock12-2015
Skills
- Customer support
- Network configuration
- Technical troubleshooting
- Technical issue resolution
- Exposure to Python, C#, Sql, Html, Javascript
- Attention to detail
- Self Motivated
- Multitasking
- Problem-solving abilities
- Remote support
- Strong analytical mind
- Problem-solving
Timeline
Application Support Engineer
Q2
12.2023 - Current
ASA3
Q2
12.2022 - 12.2023
Application Support Engineer
Q2
12.2021 - 12.2022
First Response
Q2
06.2021 - 12.2021
Tech Support
Truno
12.2014 - 03.2021
Bachelor of Science - Information Systems & Technology
Lubbock Christian University
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