Chris Cook
Republic Bank
Louisville,KY
9
years of professional experience
Highly motivated associate successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Blending strong analytical & communication skills to identify & address individual client as well as business needs. Determination, loyalty & adaptability define me.
Work History
Sales & Service Manager
1 Year 3 Months- Led sales team to exceed quarterly targets through effective coaching and performance management.
- Analyzed market trends to identify opportunities for new products and services, driving business growth.
- Provided exceptional customer service by addressing client inquiries promptly and accurately.
- Streamlined operational processes, resulting in improved efficiency and reduced turnaround time for service requests.
- Managed high-performing team members, providing ongoing coaching and development opportunities for career advancement.
Personal Banker
1 Year 10 Months- NMLS Certified
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
Universal Banker
1 Year 3 Months- First UB in the market with an NMLS certification
- Performed OTJ in branch training for new hires
Sales & Service Representative
4 Years 3 Months- Only SSR in the market to be a trained and certified consumer lender
- Assisted with opening and closing accounts
- Balanced cash drawers and vault accounts on daily basis with limited discrepancies
- Oversaw branch cash flow to maintain proper inventory- including ordering & shipping currency along with monthly teller audits
Education
- Sports Administration/Business Administration
High School Diploma
Skills
Service-Oriented
Adaptable to Changing Conditions
Team Building Leadership
Customer Service
Product and Service Sales
Attention to Detail
Timeline
Sales & Service Manager
Republic Bank
05.2025 - CurrentRead More
Personal Banker
Republic Bank
07.2023 - 05.2025Read More
Universal Banker
Republic Bank
04.2022 - 07.2023Read More
Sales & Service Representative
Republic Bank
01.2018 - 04.2022Read More
University of Louisville
from Sports Administration/Business Administration
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Fern Creek Traditional High School
High School Diploma
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