Chris Cooper
North Las Vegas
Summary
Hardworking Take-Out Specialist promotes friendly and professional guest service through detailed knowledge of menu and specials to help guests eat at home, work or anywhere. Keeps touchpoints clean and sanitized to maintain spotless takeout and delivery staging areas. Receives orders by phone or electronically, accurately processes transactions via POS and assembles and packs orders per company guidelines to create great guest memories.
Overview
6
6
years of professional experience
Work History
Control Center Specialist
Rapid Response Monitoring
2023.06 - Current
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Togo Specialist
Olive Garden
2020.06 - Current
- Selected food from storage and serving areas to place food in takeout bags, serving trays and dishes.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws and promotional coupons.
- Called and updated customers on order status and alerted when menu items ran out before kitchen processed orders, making changes and suggesting alternatives to preserve customer satisfaction.
- Maintained neat and organized work areas to comply with food handling and safety regulations.
- Utilized standard greetings and telephone etiquette when addressing and speaking with guests.
- Transacted food and drink orders at POS in person and by phone.
- Kept take-out area well-stocked to facilitate speedy service.
- Prepared restaurant delivery side station by assembling and arranging plastic takeout bags, boxes, condiments and utensils.
- Utilized POS system to record orders and special requests, relaying orders to kitchen staff.
Host
Olive Garden
2018.10 - 2020.06
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Recorded available tables after seating each party using specialized seating software.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Conducted dining room and server checks to assess readiness for expected customer loads.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Answered customer questions about hours, seating and menu information.
Education
High School Diploma -
Chaparral High School
Las Vegas, NV05.2019
Biological Science
College of Southern Nevada
Las Vegas, NVSkills
- Cleaning
- Group Reservations Management
- Reservation Coordination
- High-volume dining
- Interactive communication skills
- Guest seating arrangements
- To-go order preparation
- Responsible
- Customer Service
- Teamwork
- Organization and Time management
- Flexible & Adaptable
- Order accuracy
- Menu memorization
Timeline
Control Center Specialist
Rapid Response Monitoring
2023.06 - Current
Togo Specialist
Olive Garden
2020.06 - Current
Host
Olive Garden
2018.10 - 2020.06
High School Diploma -
Chaparral High School
Biological Science
College of Southern Nevada
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