Chris Corchado
The Bronx,NY
Summary
With 2 years working under an Information Technology environment, needing to translate techy lingo to users. Along with needing to relocate unique desktop setups to different locations and storage areas. Allows for more efficient customer service and satisfaction. Along with knowledge on restocking merchandise. Keeping areas clean and professionally arranged. Along with a detail-oriented view towards company property, making it visually pleasing to both customers and employees alike.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Desktop Support Engineer
Royal Communications Consultant
02.2022 - Current
- Powered and set up 300+ computers, monitors in a corporate and medical setting
- Configured hardware, devices and software to set up work stations for employees
- Monitored system performance to maintain system integrity.
Desktop Support Engineer
DCI Technology Solutions
01.2022 - Current
- Configured 100+ computers, monitors and other hardware devices for employees in a corporate setting
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee setups
- Explained technical information in clear, non-technical terms to in-person and remote users to promote an understanding of the procedures being done.
Teaching Assistant(TA)
Public School 41
12.2016 - 06.2017
- Provided educational support and assistance to 20+ students throughout the day
- Taught and assisted students diagnosed with Autism Spectrum Disorder (ASD)
- Assisted the teacher in daily tasks, including supervising, taking attendance, grading and engaging students in the coursework.
Education
Google IT Support, Comptia A - Information Technology
Per Scholas
Bronx, NY10-2021
Associate of Applied Science - Digital Arts
Bronx Community College of The City University of New York
The Bronx, NY06-2019
Skills
- Windows Operating System
- Mac OS Operating System
- Desktop support
- Application support
- Customer service
- Computer Installation
- Office 365
- Google Suite
- Service Now
- Microsoft Excel
- Customer Service
- Product restocking
Certification
Google IT Professional
Timeline
Desktop Support Engineer
Royal Communications Consultant
02.2022 - Current
Desktop Support Engineer
DCI Technology Solutions
01.2022 - Current
Teaching Assistant(TA)
Public School 41
12.2016 - 06.2017
Google IT Professional
Google IT Support, Comptia A - Information Technology
Per Scholas
Associate of Applied Science - Digital Arts
Bronx Community College of The City University of New York
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