Chris Cordero

• Promoted business via social media to generate leads and maximize Alpha Omega Junk Removals identity.
• Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities to maintain a 5 star bussiness.
• Fulfilled customers needs by completing all jobs in a safe and orderly manner and would provided a detail invoices.
• Used business software packages to maintain files and administrative records.
• Oversaw long-term planning, staff hiring and training, and procedure development as part of business operations.
• Coached and mentored employees through effective recruitment, hiring and goal setting methods.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Drafted invoices for completed work.
• Built loyal account base and long-term business relationships with revolving accounts.
• Managed daily operations of Alpha Omega Junk Removal organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals

.inspected all loads for conforming waste Class 1 and 2 manifest loads to assure waste was acceptable by TECQ State requirements .

.Answered an average of 40 calls per day by addressing customer inquiries and complaints

.Greeted customers entering the facility to ascertain what each customer wanted or needed

.Earned management trust by serving as key holder, responsibly opening and closing .Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems

.Maintained cleanliness and presentation of scale house

.Daily, weekly and monthly TECQ reports. Facility Safety Inspections

.Monitor and enforce Republic policies and procedures.

• Answered an average of 40 calls per day by addressing customer inquiries .
• Greeted customers entering the facility to ascertain what each customer wanted or needed.
• Earned management trust by serving as key holder, responsibly opening and closing .
• Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
• Maintained cleanliness and presentation of scale house .
• Daily, weekly and monthly TECQ reports.
• Facility Safety Inspections.
• Monitor and enforce Republic policies and procedures.

Re
• Supervised a team of  43 overthe road truck driver associates.
• Established project control procedures such as project forecasts and cash flow projections.
• Established and maintained 14 vendor partnerships.
• Effectively managed a high-volume of inbound and outbound customer calls.
• Addressed and resolved customer product complaints empathetically and professionally.
• Gathered and verified all required customer information for tracking purposes.
• Accurately documented, researched and resolved customer service issues.
• Identified chronic customer issues by creating and maintaining customer complaint log.
• Resolved service, pricing and technical problems for customers by asking clear and specific questions.
• Oversaw call center employees to ensure customer satisfaction goals were consistently met.
• Scanned documentation and entered into the database.
• Obtained scanned records and uploaded them into the database.
• Achieved 99.9% on-time shipment rate.
• Established long-term customer relationships through prompt and courteous service.
• Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
• Redirected shipments en route in response to customer requests.