Chris Cornwell
Boston,MA
Summary
Dynamic Professional Services Manager with a proven track record in project management, SaaS implementation, and customer success. Expertise in team leadership and training development drives exceptional client outcomes.
Overview
9
9
years of professional experience
Work History
Professional Services Manager
Knowbe4
Boston, Ma
01.2025 - Current
- Oversee project assignments and workload distribution to maximize utilization, delivery efficiency, and customer success.
- Responsible for hiring, training, and mentoring a team of technical professionals while promoting a collaborative and high-performing environment, with a focus on a positive customer experience throughout the implementation process.
- Designed, recorded and identified proper training materials to rapidly upskill the support team following the acquisition of new products (Egress).
Professional Services Manager
Egress Software Technologies
Boston, Ma
04.2024 - 01.2025
- Build and scaled the U.S. Professional Services team, leading impactful training and onboarding initiatives that drove significant increases in deployed SaaS ACV.
- Delivered ~287% YoY ACV growth over three years 2022-2025
- Led and mentored cross-functional teams, fostering collaboration and driving efficient project execution.
- Manage complex SaaS implementations, ensuring seamless integration, adoption, and long-term success for enterprise and strategic clients.
- Drive process improvements to enhance and streamline workflows. Aligned business goals with technical solutions to fit customer requirements.
- Aligned business goals with technical solutions to fit customer requirements.
Professional Services Team Lead
Egress Software Technologies
Boston, Ma
04.2023 - 04.2024
- Led the Professional Services team at Egress Software Technologies in deploying total ACV, ensuring successful onboarding, focusing specifically on U.S. customers.
- Collaborated with cross-functional teams to optimize processes and drive customer success.
- Oversaw and directly engaged in complex implementations for enterprise and strategic customers, driving successful delivery of high-value engagements.
Solutions Engineer
Duck Creek Technologies
Boston, Ma
09.2019 - 04.2023
- Support enterprise sales organization with technical demo installation and configuration
- Team lead for new SaaS product demo pilot; coordinated with DevOps and Product Architecture to efficiently integrate and configure new products
- Managed and maintained a schedule for demo environment access
- Tools used: SQL Managment Studio, Visual Studio, Azure, Postman, PowerBi
- Achieved 'Mastery' level completion for all product bootcamps.
Business Development Representative
Duck Creek Technologies
Boston, ME
05.2018 - 09.2019
- Established BDR program as first company BDR, driving growth and strategy implementation.
- Secured $5.4 million in closed ACV revenue and identified over 150 qualified leads, resulting in $28 million in potential business.
- Developed value propositions from Duck Creek capabilities for presentations to VP and C-Level insurance executives.
- Facilitated training and onboarding of incoming BDRs to support program growth and efficiency.
Associate Underwriter
Blue Cross Blue Shield of Rhode Island
Providence, RI
10.2016 - 05.2018
Education
Bachelor of Science - Mathematics
Roger Williams University
Bristol, RI05-2016
Affiliations
Brazilian Jiu Jitsu
Timeline
Professional Services Manager
Knowbe4
01.2025 - Current
Professional Services Manager
Egress Software Technologies
04.2024 - 01.2025
Professional Services Team Lead
Egress Software Technologies
04.2023 - 04.2024
Solutions Engineer
Duck Creek Technologies
09.2019 - 04.2023
Business Development Representative
Duck Creek Technologies
05.2018 - 09.2019
Associate Underwriter
Blue Cross Blue Shield of Rhode Island
10.2016 - 05.2018
Bachelor of Science - Mathematics
Roger Williams University