Chris Cortez
Las Vegas,NV
Summary
Punctual and enthusiastic retail sales professional ready to apply years of experience in strong communication, planning and problem-solving abilities in retail customer service and retail management. Focused on exceeding expectations by listening and building customer loyalty thought positive relationships with new and existing customers.
Overview
21
21
years of professional experience
Work History
Regional Manager
Envision Solar
02.2022 - Current
- Opened new market established maintained operational standards for one location from 0 to 100% profitable.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Made onsite sales calls to prospective customers to help sales representatives close lucrative deals.
- Part of executive team that held weekly meetings identify techniques to overcome sales obstacles and grow brand.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies and servicing accounts to strengthen business relationships.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Held regular performance evaluations to assess strengths and weaknesses of team members and provide counseling to improve outcomes
- Effectively recruited and hired highly talented individuals bringing exceptional skills and expertise to sales team.
- Led targeted training programs to educate staff on product benefits and service capabilities.
Internet Sales Manager
Stowasser Buick GMC
09.2019 - 02.2020
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Responded to internet inquiries and phone calls in timely matter
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations
- Acted as first point of contact for Internet department
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions
- Managed over 25 client calls per day
General Store Manager
Meineke Car Care Centers Inc.
06.2018 - 02.2019
- Guided all aspects of store operations, organization, maintenance and purchasing functions
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Utilized and established social media and brand marketing to achieve sales quota of $10,000 per month.
- Supervised company's merger to ensure smooth transition and keep up employee moral
- Scheduled and performed weekly store meetings for all employees.
- Interviewed job candidates and made staffing decisions
- Kept calm and applied strong problem solving and interpersonal skills to resolve conflicts.
- Increased positive store image by addressing negative treatment of prior management to existing clients.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements
Internet Sales Manager
Rockettown Honda Chrysler Jeep Dodge Ram
07.2017 - 06.2018
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
- Expanded customer base by identifying needs, developing solutions and delivering client-centered products
- Asked appropriate open-ended questions to discover prospects' needs and requirements
- Maintained relationships and followed up with customers with over 30 calls daily
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Kept detailed records of sales and contracts
- Provided superior and individualized customer service
- Updated company website with deals and product packages
Client Advisor
Rancho Grande Motors
10.2016 - 07.2017
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts
- Maintained extensive knowledge of competitors, their offerings and their presence in assigned territory
- Boosted sales numbers with proactive account servicing and diligent relationship-building
- Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms
- Identified and qualified accounts to assess market potential
- Maintained and managed existing accounts by performin 30 calls per day
Internet Sales Manager
Bmw Of Santa Maria
03.2014 - 10.2016
- Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions
- Researched and customized service proposals for clients
- Serviced accounts on regular basis to propose new products or services and maximize revenue
- Developed and delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons
- Monetized dormant leads to increase profits
- Managed over 65 new leads per month
Sales Consultant
Honda Of Santa Maria
02.2009 - 02.2014
- Assisted walk-in traffic with identifying financial needs and goals to provide customized solutions.
- Cultivated lasting rapport with key industry clients by providing accurate pricing and credit terms to meet customer objectives.
- Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings 90%.
- Drove new business by acquiring new clients and expanding new and existing relationships.
- Increased profitability and pipeline development by leveraging multiple sales strategies and distribution channels.
Client Advisor
Saturn Of Santa Maria
03.2002 - 02.2014
- Recommended brand products to customers, highlighted benefits and redirected objections to secure more than $300,000 in sales
- Built strong client relationships and provided high value-adding services, resulting in 15% company market share increase
- Delivered high level of service to clients to both maintain and extended relationships for future business opportunities
- Boosted team profits with efficient time and resource management focused on meeting and exceeding sales targets
- Boosted sales numbers with proactive account servicing and diligent relationship-building
- Opened new accounts according to laid down rules and guidelines
Education
Klein High School
Klein, TXSkills
- Excellent communication skills
- Staff Training and Development
- Cold Calling and Negotiation
- Business development and planning
- Territory Management
- Sales Development
- Personnel Management
- Operational Oversight
- Staff Management
- Staff recruiting
- Business planning
- Operations management
- Leadership skills
- Business Development
Accomplishments
- Led team during change of ownership while maintaining team morale and profits.
- Increased positive store image by use of social media by 20%.
- Supervised team of 5 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Nearly all men can stand adversity, but if you want to test a man’s character, give him power.
Abraham Lincoln
Timeline
Regional Manager
Envision Solar
02.2022 - Current
Internet Sales Manager
Stowasser Buick GMC
09.2019 - 02.2020
General Store Manager
Meineke Car Care Centers Inc.
06.2018 - 02.2019
Internet Sales Manager
Rockettown Honda Chrysler Jeep Dodge Ram
07.2017 - 06.2018
Client Advisor
Rancho Grande Motors
10.2016 - 07.2017
Internet Sales Manager
Bmw Of Santa Maria
03.2014 - 10.2016
Sales Consultant
Honda Of Santa Maria
02.2009 - 02.2014
Client Advisor
Saturn Of Santa Maria
03.2002 - 02.2014
Klein High School
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