Chris Covington
Los Angeles,CA
Summary
Proactive and results-oriented professional with a track record of enhancing customer satisfaction and streamlining operations at Baja Tacos, Nordstrom, and Century 21. Leveraged exceptional customer service and cash handling skills to exceed performance goals. Known for a strong work ethic and ability to mentor team members, significantly improving team performance and client engagement. Able to cover shifts and work overtime.
Overview
6
6
years of professional experience
Work History
Server / Cook
Baja Tacos
03.2022 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Customer Service Department
Nordstrom
08.2020 - 02.2022
- Enhanced customer experience with proactive problem-solving techniques, leading to higher satisfaction scores.
- Facilitated ongoing staff training sessions on product knowledge, company updates, and customer service best practices.
- Coached and mentored team members to achieve professional growth and improved performance.
- Championed a positive work environment built on open communication, teamwork, mutual respect, and personal accountability.
- Improved customer satisfaction by efficiently resolving inquiries and complaints in a timely manner.
Real Estate Assistant
Century 21
09.2018 - 08.2020
- Maintained efficient office operations by handling errands and administrative functions.
- Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
- Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
- Coordinated appointments to show marketed properties.
- Supported agents in managing multiple transactions simultaneously, ensuring deadlines were met consistently.
- Assisted clients in home staging and overall preparation for real estate sales.
Education
Business Management - Business
California State University, Fullerton
Fullerton, CA05-2018
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Timeline
Server / Cook
Baja Tacos
03.2022 - 08.2024
Customer Service Department
Nordstrom
08.2020 - 02.2022
Real Estate Assistant
Century 21
09.2018 - 08.2020
Business Management - Business
California State University, Fullerton
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