Chris Coy
Warranty Administrator, Photo/Videographer
Broken Arrow,OK
Summary
Proven BDC Manager and Warranty Administrator with a track record of enhancing efficiency and increasing revenue at Tulsa RV.
Spearheaded initiatives that significantly improved warranty money collection. Skilled in Microsoft Office, with a knack for fostering team productivity and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Service Writer
Wades RV
06.2025 - Current
- Wrote up repair orders for sold units.
- Insure are no open campaigns from manufacturer's websites before units were sold.
- Take pictures and videos of inventory to drive people to the dealership.
- Set up and transport units or motor homes to sublet shops if needed, or take to a customer residence if needed.
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference, or for warranty purposes.
Warranty Administrator, Photographer
Tulsa RV/Bell Camper Sales
09.2020 - 06.2025
- Improved our warranty money collected from $124,800 in 2020 up to $440,860 last year.
- Became a Service Advisor 2/2025
- Processed claim paperwork and followed up on missing information to complete processing.
- Oversaw logistics for incoming replacement parts and outgoing shipments of defective components to maximize our money collected.
- Conducted regular audits of warranty work orders to ensure compliance with manufacturer guidelines.
- Photography of units and inputting into a RV dealership website.
- Introduced videography and started a YouTube channel for the business to showcase video walk-throughs of inventory.
BDC Manager
Wade's RV
03.2020 - 09.2020
- Photography and videography of units and inputting into a RV dealership website.
- Evaluated and monitored BDC performance regularly against established benchmarks, implementing corrective actions when necessary to ensure goal attainment.
- Instituted use of Google Sheets for the sales department to track pending deals of inventory. This helped keep from showing units that might delay a sales process, and increase productivity from the salesforce.
BDC Manager
Route 66 RVs
05.2018 - 03.2020
- Increased sales leads by implementing targeted marketing campaigns and strategic outreach efforts.
- Photography of units and inputting into a RV dealership website.
- Insuring prices and all specs are updated and accurate.
- Leveraged Facebook to increase a digital footprint to drive business.
- Investigated and resolved customer inquiries and complaints quickly for all aspects of online inquires through live chat module.
BDC Manager
Dean's Rv Superstore/Camping World
12.2015 - 05.2018
- Photography of units and inputting into a RV dealership website.
- Lead Management
- Evaluated and monitored BDC performance regularly against established benchmarks, implementing corrective actions when necessary to ensure goal attainment.
- .
Education
Bachelor of Arts - Communications
Pittsburg State University
Pittsburg, KS 05.2001 -
Skills
Microsoft office
Claims processing
Paperwork coordination
undefinedTimeline
Service Writer
Wades RV
06.2025 - Current
Warranty Administrator, Photographer
Tulsa RV/Bell Camper Sales
09.2020 - 06.2025
BDC Manager
Wade's RV
03.2020 - 09.2020
BDC Manager
Route 66 RVs
05.2018 - 03.2020
BDC Manager
Dean's Rv Superstore/Camping World
12.2015 - 05.2018
Bachelor of Arts - Communications
Pittsburg State University
05.2001 -
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