Chris Crafts
Edmond,OK
Summary
Accomplished IT executive with 35 years of overall experience, including 10 years in healthcare IT and 5 years in healthcare insurance. Proven expertise in implementing complex systems, such as electronic health records (EHR), telehealth solutions, and data analytics platforms, to optimize operational efficiency and ensure compliance with regulatory standards. Skilled in fostering cross-departmental collaboration and aligning IT strategies with organizational goals. Successfully managed high-performing teams to execute innovative healthcare solutions. Strong background in cybersecurity, ensuring the protection of sensitive patient data while navigating the complexities of compliance and risk management. Strategic thinker passionate about leveraging technology to improve care quality and advance health equity. Committed to driving sustainable change in the healthcare landscape.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sr. Security Program Manager (Contract)
Squadra Solutions, Inc.
05.2024 - Current
- Provide Cybersecurity integration and project management support for global and federal clients.
- Manage Security Managed Services for one a global insurance company, ensuring oversight of security events, maintenance and overall Palo Alto (NGFW, Prisma Access, Panorama), Axonius, CrowdStrike and Tenable support.
- Develop pre-sales presentation materials to support Squadra sales engagement efforts with clients.
- Managed the development and integration of NetSuite OpenAir PSA to support time collection and project automation across Squadra.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
Sr. IT Project Director (Contract)
Jupiter Medical Center
09.2023 - 02.2024
- Managed a $12m IT infrastructure and application service integration program for the new surgical center, comprised of 18 operating rooms, PACU and Sterile Processing
- Required low voltage services, medical equipment, clinical application, and desktop service integration over a 100,000 sq
- Ft
- Facility
Director, IT Project Management Office
INTEGRIS Health
09.2022 - 09.2023
- Developed and implemented IT PMO strategy aligned with healthcare system’s goals and objectives for enabling an IT Project Management operation to support over 130+ project portfolio, focusing on facility operations, risk management, clinical applications (Epic EMR), business applications (HRIS, ERP, etc.) and business service integrations
- Built and mentored a high-performing IT Project Leader team, fostering a culture of collaboration and continuous improvement
Director, IT Service Delivery (Contract)
Jupiter Medical Center
07.2021 - 09.2022
- Led IT Support team and Service Desk Operations, who supported over 3,500 digital devices across the hospital, clinics, and urgent care centers across the region.
- Responsible for the front-line operators who provided support to patients, visitors, and hospital operations.
- Managed the design and IT integration requirements in support of the new Jupiter Medical Surgical Institute, comprised of 18 operating rooms, PACU and Sterile Processing operations.
- Managed the integration of ServiceNow ITIL service platform to support new Level 1 service desk operations and change management.
- Managed the operational transition of our Tier 1 Service Desk Operations to Cerecore.
Director, IT Program Management Office
OU Medicine
04.2018 - 06.2021
- Led five program managers, who were responsible for a variety of strategic IT initiatives in support of the healthcare system's efforts to transition clinical systems, hospital services and business operations to private healthcare system.
- Collaborated closely with IT executives s to develop IT operations, cybersecurity services, and infrastructure platforms to support the healthcare application transition from HCA, post-divestiture.
- Developed and institutionalized the IT PMO governance processes and procedures to support project intake and prioritization.
- Managed the IT integration and construction of the new 9-story Adult Patient Tower, which will add an additional 32 operating rooms and over 144 new patient rooms, comprised of an $18m IT capital budget.
- Collaborated with the Onecard Security Integration Committee, including the University, the Foundation, and the OU Medicine leadership, to create and institute a single badge card service to support consolidation and standardization of staff access controls and cards to better service access across the university and hospital campuses.
- Partnered closely with our university, foundation and OU Health Science Center leaders, to ensure that we are strategically leveraging and aligning technology capabilities to support the future OU Medicine healthcare system.
- Integrated and operationalized the Imprivata Identity Governance (IDG) security platform to support auto-provisioning services and privileged access control, in support of our Workday ERP services.
- Participated in the overall IT Governance and Compliance committees, collaborating closely with system and IT leadership around policies and controls.
Regional IS Director, Infrastructure & Technology Services
SSM Healthcare
08.2015 - 04.2018
- Led a 28-person team, in support of Infrastructure and Technology Support operations across the state of Oklahoma
- Managed the IT integration and construction of a new hospital tower expansion, resulting in additional capabilities to deliver quality patient care in the region
- Directed and managed the IT infrastructure transition in support of the Healthcare enterprise health records management
- This included all hospital and clinical operations and included enhanced single sign-on integration and full desktop and peripheral replacements
- Managed the IT integration and construction of a new hospital Tower expansion, with a $14m IT budget, resulting in a new emergency department and intensive care for the healthcare system
- Conducting IT security compliance assessments around physical access control and HIPAA data compliance
- Deployed and enhanced core infrastructure services to improve the cost and efficiency of the services provided to the hospitals and clinics
- Oversaw $15 million budgets for operations, vendors and essential projects, including maintenance, telecommunications, equipment services and personnel support, resulting in reduced telecommunications and infrastructure costs
Senior Director, IT Project Management Office
Sutherland Global Services
02.2013 - 08.2015
- Led a global IT Project Management Office (PMO) responsible for delivering technology services and solutions in multiple geographies, including India, United States, Latin America, Egypt, China, and the Philippines
- The Project Team focuses on enabling application and computing infrastructure capabilities for new customer business and strategic technology services
- Managing the implementation and migration of the Dialer application service platform to a new Noble Dialer platform to support $5m in revenue, sales campaign business, including infrastructure deployment, service migration, telecommunication transition and business application service transformation
- Executed a $2m healthcare mainframe migration to new data center/service delivery site, on schedule and budget
- Responsible for managing enterprise IT programs for integrating technology services because of a business acquisition, of Apollo Health Street
- Implementing an IT change strategy for governance and compliance leveraging a Project Portfolio Management (PPM) solution, designed around streamlining workflows, efficient processes, and leader accountability
Associate Vice President, Global Transition Services and PMO
Sutherland Global Services
08.2008 - 04.2010
- Managed a global Project Management Office (PMO) and transition operations, responsible for delivering over $150m per year in global BPO business revenue, by enabling contact center services, technology platforms and back-office operations for our customers
- Developed and oversaw Transition and Transformation delivery models to key stakeholders, including C-level executives
- Drove Sales engagement efforts for Transition and Technology service management efforts with Clients, generating over $1m in annual Transition and Transformation Service revenue
- Managed a team of 12 global project managers, who provided project management and process reengineering services to our customers
Education
Master of Science - Health Care Administration (HCA)
Oklahoma State University
Stillwater, OK05.2025
Master of Business Administration -
University of Rochester, Simon Graduate School of Business
Rochester, NY06.2011
Bachelor of Science - Computer Information Science (CIS)
SUNY Institute of Technology
Utica, NY06.1995
Skills
- IT Management
- Strategy Planning
- Risk Assessment & Mitigation
- Program Management
- IT Service Delivery
- Cross-Functional Collaboration
- Leadership & Team Development
- IT Compliance & Governance
- Cybersecurity
- Construction Management
- Data Privacy & Protection Strategies
- Hybrid Cloud Infrastructure
- Procurement & Vendor Management
- Budgeting & Cost Optimization
- Problem-solving
- Project management
- Policy and procedure improvements
Accomplishments
- Supervised team of [Number] staff members.
- Achieved [Result] by introducing [Software] for [Type] tasks.
Certification
- Certified Project Management Professional (PMP), 01/01/05, active
- Certified Professional in Healthcare Information and Management Systems (CPHIMS), 10/01/21
Affiliations
Project Management Institute, 01/01/05 to current
Timeline
Sr. Security Program Manager (Contract)
Squadra Solutions, Inc.
05.2024 - Current
Sr. IT Project Director (Contract)
Jupiter Medical Center
09.2023 - 02.2024
Director, IT Project Management Office
INTEGRIS Health
09.2022 - 09.2023
Director, IT Service Delivery (Contract)
Jupiter Medical Center
07.2021 - 09.2022
Director, IT Program Management Office
OU Medicine
04.2018 - 06.2021
Regional IS Director, Infrastructure & Technology Services
SSM Healthcare
08.2015 - 04.2018
Senior Director, IT Project Management Office
Sutherland Global Services
02.2013 - 08.2015
Associate Vice President, Global Transition Services and PMO
Sutherland Global Services
08.2008 - 04.2010
Master of Business Administration -
University of Rochester, Simon Graduate School of Business
Bachelor of Science - Computer Information Science (CIS)
SUNY Institute of Technology
Master of Science - Health Care Administration (HCA)
Oklahoma State University
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