Summary
Overview
Work History
Education
Skills
City
State
Zip
Cell
Street
Work Availability
Timeline
AdministrativeAssistant

Chris Crankshaw

St Peters,MO

Summary

To serve as a Technician utilizing my customer relations experience and technical training.

Highly skilled Technician, with 37 years’ experience. Specific strengths and abilities include problem solving, customer relations, able to work alone, work well with others, supervisory skills, training others Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication. Hardworking Site Supervisor knowledgeable about [Industry] operations. Versed in project, team and inventory management. Streamlines workflow and optimizes processes for maximum productivity. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

38
38
years of professional experience

Work History

Service Technician-Site Lead

Kern USA
04.2019 - Current
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
  • Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
  • Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.
  • Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.
  • Tested systems, noting issues and completing preventive maintenance.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Checked, repaired and repacked survival equipment to meet specifications.
  • Trained new team members on site policies and procedures.
  • Frequently inspected production area to verify proper equipment operation.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.

Service Technician- Shift Lead

Kern USA Portland OR
06.2011 - 04.2019
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
  • Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
  • Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
  • Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Service Technician

Kern USA
05.2001 - 01.2011
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.

Phone Technician / Field Service Technician

TD Rowe
01.1993 - 04.2001
  • Implemented strict quality control measures throughout the repair process, maintaining high standards of workmanship on all tasks performed.
  • Reduced repair times for better customer experience with proficient troubleshooting skills.
  • Enhanced team productivity by assisting colleagues in resolving complex technical problems.

Field Technician / Shop Foreman

Hillman Vending, Napa CA.
01.1987 - 01.1993
  • Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
  • Collaborated with other field technicians to resolve complex technical issues.
  • Identified potential problems and prevented equipment failure through performing regular equipment inspections.
  • Assisted in training new hires on company protocol, increasing overall productivity within the department.

Technician-in-Training

Oakland Cigarette Service, Oakland CA.
01.1986 - 01.1987
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.

Education

Associate of Arts -

Napa College
Napa, CA

H.S. Diploma -

Napa high school
Napa, CA
01.1984

Skills

  • Installation and Repair

  • Attention to Detail

  • Preventive Maintenance

  • Troubleshooting ability

  • Customer Service

  • Work with Minimal Supervision

  • Mechanical abilities

  • Problem and Issue Resolution

  • Punctual and Reliable

City

St Peters

State

MO

Zip

63376

Cell

919-935-4691

Street

15 Dogwood Ct

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Service Technician-Site Lead

Kern USA
04.2019 - Current

Service Technician- Shift Lead

Kern USA Portland OR
06.2011 - 04.2019

Service Technician

Kern USA
05.2001 - 01.2011

Phone Technician / Field Service Technician

TD Rowe
01.1993 - 04.2001

Field Technician / Shop Foreman

Hillman Vending, Napa CA.
01.1987 - 01.1993

Technician-in-Training

Oakland Cigarette Service, Oakland CA.
01.1986 - 01.1987

Associate of Arts -

Napa College

H.S. Diploma -

Napa high school
Chris Crankshaw