Chris Cullen

Responsible for ensuring assigned business unit adheres to all applicable laws, regulations, and internal policies.

• Developed compliance department’s integration into software development life-cycle to ensure all products were compliant.
• Reviewed 2000+ advertisements, websites, and training materials per year to ensure compliance
• Tracked progress of compliance violations and in CRM software
• Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
• Managed relationships with regulators, maintaining open lines of communication to ensure transparent operations.
• Collaborated with cross-functional teams to address compliance concerns, fostering a culture of shared responsibility.

• Managed business licensing process at state, county, and municipal level.
• Utilized check requesting software to ensure licensing fees were appropriated to appropriate departmental budget.
• Coordinated with tax accounting department to ensure accuracy in license fees owed in specific jurisdictions.
• Assisted in locating, updating, and providing requested materials to state and federal regulators as part of regular regulatory examinations.

• Coordinated audits for the operations department as size increased quarterly.
• Organized audit data to present to management through use of MS Sharepoint.
• Worked with management to develop procedure-control documents that help train and educate agents in operations.
• Managed the workflow of the Quality Assurance department to ensure monthly audits were completed on time.

• Scheduled, designed, and completed compliance testing schedule on a monthly basis as part of testing team.
• Coordinated across departments to create data sets utilized in testing.
• Delivered results of testing to stakeholders across the organization and established a timeline to ensure changes when needed.