Chris Currey
Cedar Park,TX
Summary
Accomplished Executive Director recognized for leveraging strong team leadership and development to drive forward progress. Highly organized, detail-oriented leader skilled in directing high-performing teams to develop solutions and solve operational and technical problems. Success implementing systems across multiple operations with superior organizational and communication skills.
Overview
18
18
years of professional experience
Work History
Alt Executive Director
Heart to Heart Hospice of East Texas
- Organize and direct Agency's ongoing functions, including operational and organizational planning, budgeting and monitoring progress toward operational and strategic goals
- Insure interdisciplinary care is provided and ethical business and clinical practice are maintained
- Direct staff in performance of duties including admission, discharge, transfer, revocation and provision of services to patients
- Assure documentation of services provided is accurate and timely
- Employee qualified personnel and ensure adequate staff education and evaluation, including orientation, in service, continuing education competency testing and performance improvement
- Insure maintenance of personnel records
- Insure appropriate staff supervision during all service hours and insure support services are available to staff
- Ensure accuracy of public information, materials and activities Maintain knowledge of service systems in the community served by the agency and insuring services provided are approved by the hospice
- Ensure agency operates in compliance with federal and state law
- Takes action on reports from regulatory or inspection agencies
- Responsible for supervision and evaluation of family satisfaction surveys
- Manage conflict and complaint resolution
- Implement and monitor effective budgeting and accounting system that promotes the health and safety of the agencies patients and monitors business operations to insure financial stability
- Insure adequate space, equipment and supplies are available
- Insure completion, maintenance of required reports to the governing body
- Maintain an ongoing liaison with the governing body
- Participate in quality improvement activities including appropriate policies are developed and implemented to accomplish identified outcomes
- Evaluate services and staff against measured outcomes
- Insure actionable objectives are derived from the evaluation of these services and personnel
- Evaluates program, services and personnel
- Directs preparation of annual report of operations and agency evaluation.
Chief Marketing Officer
Holy Savior Hospice
08.2023 - Current
- Responsible for overseeing the planning and development of the organization’s marketing and advertisement initiatives
- Responsible for generating revenue by increasing sales through successful marketing for the entire organization, using market research
- Training oversight with 3 VP’s, Director of Admissions and 19 reps
- Review and approve collateral with Chief Compliance Officer
- Managed branding campaigns and event marketing initiatives in print, video, web and social media.
VP New Site Development
Heart to Heart Hospice
10.2021 - 07.2023
- Organize and direct Agency's ongoing functions, including operational and organizational planning, budgeting and monitoring progress toward operational and strategic goals
- Ensure interdisciplinary care is provided and ethical business and clinical practice are maintained
- Direct staff in performance of duties including admission, discharge, transfer, revocation and provision of services to patients
- Ensure documentation of services provided is accurate and timely
- Employ qualified personnel and ensure adequate staff education and evaluation, including orientation, in service, continuing education competency testing and performance improvement
- Ensure maintenance of personnel records
- Ensure appropriate staff supervision during all service hours and ensure support services are available to staff
- Ensure accuracy of public information, materials and activities Maintain knowledge of service systems in the community served by the agency and insuring services provided are approved by the hospice
- Ensure agency operates in compliance with federal and state law
- Act on reports from regulatory or inspection agencies
- Responsible for supervision and evaluation of family satisfaction surveys
- Manage conflict and complaint resolution
- Implement and monitor effective budgeting and accounting system that promotes the health and safety of the agencies patients and monitors business operations to insure financial stability
- Ensure adequate space, equipment and supplies are available
- Insure completion, maintenance of required reports to the governing body
- Maintain an ongoing liaison with the governing body
- Participate in quality improvement activities including appropriate policies are developed and implemented to accomplish identified outcomes
- Evaluate services and staff against measured outcomes
- Ensure actionable objectives are derived from the evaluation of these services and personnel
- Evaluates program, services and personnel
- Directs preparation of annual report of operations and agency evaluation.
Vice President Operations
Care Hospice Inc.
01.2021 - 08.2021
- Organize and direct Agency's ongoing functions, including operational and organizational planning, budgeting and monitoring progress toward operational and strategic goals
- Insure interdisciplinary care is provided and ethical business and clinical practice are maintained
- Assist Regional VP’s with Daily/Monthly support of multiple program management across 5 states
- Assisted in completion of 3 new ACHC accreditations across 3 states (CA,MA, and IL) Work directly with COO with project management to continue growth across multi state locations Support Clinical Management Coordinate completion of Preferred Partnership with large Hospital and Longterm Care Facilities
- Drafted budget for [Number] different departments and monitored expenditures.
VP New Site Development
Heart to Heart Hospice of West Texas
10.2019 - 01.2021
- Organize and direct Agency's ongoing functions, including operational and organizational planning, budgeting and monitoring progress toward operational and strategic goals
- Insure interdisciplinary care is provided and ethical business and clinical practice are maintained
- Direct staff in performance of duties including admission, discharge, transfer, revocation and provision of services to patients
- Assure documentation of services provided is accurate and timely
- Employ qualified personnel and ensure adequate staff education and evaluation, including orientation, in service, continuing education competency testing and performance improvement
- Insure maintenance of personnel records
- Insure appropriate staff supervision during all service hours and insure support services are available to staff
- Ensure accuracy of public information, materials and activities Maintain knowledge of service systems in the community served by the agency and insuring services provided are approved by the hospice
- Ensure agency operates in compliance with federal and state law
- Takes action on reports from regulatory or inspection agencies
- Responsible for supervision and evaluation of family satisfaction surveys
- Manage conflict and complaint resolution
- Implement and monitor effective budgeting and accounting system that promotes the health and safety of the agencies patients and monitors business operations to insure financial stability
- Insure adequate space, equipment and supplies are available
- Insure completion, maintenance of required reports to the governing body
- Maintain an ongoing liaison with the governing body
- Participate in quality improvement activities including appropriate policies are developed and implemented to accomplish identified outcomes
- Evaluate services and staff against measured outcomes
- Insure actionable objectives are derived from the evaluation of these services and personnel
- Evaluates program, services and personnel
- Directs preparation of annual report of operations and agency evaluation.
Area VP East Texas
Heart to Heart Hospice of East Texas
12.2014 - 03.2020
- Responsible for oversight of operational programming including process development, implementation, and review of five (5) offices (Lufkin, Longview, Mt Pleasant, Paris and Sulphur Springs) in Texas
- Ensured compliance with federal/state regulations governing hospice care services through policy and procedure administration
- Maintained an ongoing liaison relationship between the Governing Body and the agency staff
- Participated in the organizations strategic planning and development of the agencies operational structure, clinical, administrative, and sales policies and procedures
- Directed and coordinated the overall development and administration of the agencies mission and available resources, and with the involvement of the agencies staff
- Maintained data collections, recording, and reporting systems to ensure proper service, uniform accounting, data collection, and measurement of outcomes
- Maintained signature authority on contracts needed
- Supported and maintained compliance with data collection, analysis, and reporting the agencies quality improvement activities
- Communicated the companies expected standards of practice to all agencies personnel and evaluated performance in accordance with these standards
- Communicated effectively with all members of the state-wide interdisciplinary teams as well as across all lines of business within the organization
- Recruited, hired, oriented and continued development of management staff
- Developed systems, which supported the ongoing professional development of the agencies staff and provided adequate education and direction for staff
- Supported development of the annual operating budget
- Supported the implementation of an effective budget and accounting system and communicated budgetary results and futuristic goals with state-wide leaders and with leadership across all lines of the business within the organization
- Reduced Pharmaceutical/DME cost in all offices by reviewing Medications/DME invoices on a bi-weekly basis with office administrators in all five (5) offices
- Worked very closely with the Medical Directors in each office to ensure patient needs are being met while staying within state and federal guidelines
- Interacted daily with physician from Visiting Physicians in all five (5) offices to ensure we continue to develop relationships, which in turn received referrals for hospice care for their patients.
Interm Executive Director
Heart to Heart Hospice of Lufkin
03.2017 - 08.2017
- Organize and direct Agency's ongoing functions, including operational and organizational planning, budgeting and monitoring progress toward operational and strategic goals
- Insure interdisciplinary care is provided and ethical business and clinical practice are maintained
- Direct staff in performance of duties including admission, discharge, transfer, revocation and provision of services to patients
- Assure documentation of services provided is accurate and timely
- Employ qualified personnel and ensure adequate staff education and evaluation, including orientation, in service, continuing education competency testing and performance improvement
- Insure maintenance of personnel records
- Insure appropriate staff supervision during all service hours and insure support services are available to staff
- Ensure accuracy of public information, materials and activities Maintain knowledge of service systems in the community served by the agency and insuring services provided are approved by the hospice
- Ensure agency operates in compliance with federal and state law
- Takes action on reports from regulatory or inspection agencies
- Responsible for supervision and evaluation of family satisfaction surveys
- Manage conflict and complaint resolution
- Implement and monitor effective budgeting and accounting system that promotes the health and safety of the agencies patients and monitors business operations to insure financial stability
- Insure adequate space, equipment and supplies are available
- Insure completion, maintenance of required reports to the governing body
- Maintain an ongoing liaison with the governing body
- Participate in quality improvement activities including appropriate policies are developed and implemented to accomplish identified outcomes
- Evaluate services and staff against measured outcomes
- Insure actionable objectives are derived from the evaluation of these services and personnel
- Evaluates program, services and personnel
- Directs preparation of annual report of operations and agency evaluation.
Executive Director
Heart to Heart Hospice of Tyler
12.2010 - 05.2011
- Organize and direct Agency's ongoing functions, including operational and organizational planning, budgeting and monitoring progress toward operational and strategic goals
- Insure interdisciplinary care is provided and ethical business and clinical practice are maintained
- Direct staff in performance of duties including admission, discharge, transfer, revocation and provision of services to patients
- Assure documentation of services provided is accurate and timely
- Employ qualified personnel and ensure adequate staff education and evaluation, including orientation, in service, continuing education competency testing and performance improvement
- Insure maintenance of personnel records
- Insure appropriate staff supervision during all service hours and insure support services are available to staff
- Ensure accuracy of public information, materials and activities
- Maintain knowledge of service systems in the community served by the agency and insuring services provided are approved by the hospice
- Ensures agency operates in compliance with Federal and State Law
- Takes action on reports from regulatory or inspection agencies
- Implement and monitor effective budgeting and accounting system that promotes the health and safety of the agencies patients and monitors business operations to insure financial stability
- Insure adequate space, equipment and supplies are available
- Insure completion, maintenance of required reports to the governing body
- Maintain an ongoing liaison with the governing body
- Participate in quality improvement activities including appropriate policies are developed and implemented to accomplish identified outcomes
- Evaluate services and staff against measured outcomes
- Insure actionable objectives are derived from the evaluation of these services and personnel
- Evaluates program, services and personnel
- Directs preparation of annual report of operations and agency evaluation.
Regional Director of Business Development
Heart to Heart Hospice
11.2009 - 12.2010
- Instructing development of maintaining relations with new and existing referral sources
- Participate in overall business development plan
- Manage all aspects of Hospice Marketing compliance with State and Federal regulations
- Teaching how to oversee the referral and follow-up process beginning to end
- Mentor with finding resolution to any problems that may arise
- Responsible for accurate and timely submission of required reports to VP of Hospice
- Manage hospice consultants which include education, mentoring, field rides, hiring process and corrective actions
- Assist with new Marketing supplies.
Executive Director
Texas Home Health Hospice
04.2009 - 11.2009
- Direct the overall operation of hiring, training, and directing staff in the provision of agencies services, maintenance of records and billing functions in compliance with both the agencies policies and procedures and the physician's orders
- Managing average monthly revenue S500,000+
- Manage overall program compliance driven by State and Federal regulations
- Responsibility to prepare, execute and maintain annual budget
- Assist DON with leading Clinical Excellence.
Regional Sales Manager
Texas Home Health Hospice
08.2005 - 04.2009
- Managed 15 reps between Texas and Tennessee
- Instructing on development of maintaining relationships with new and existing referral sources
- Participate in overall business development plan
- Manage all aspects of Hospice Marketing
- Teaching how to oversee the referral and follow-up process beginning to end
- Charged with finding resolution to any problems that may arise
- Responsible for accurate and timely submission of required reports to VP of Hospice
- Manage hospice account executives which include education, mentoring, field rides, hiring process and corrective actions
- Assist with prep of Marketing supplies Account Executive
- Develop and maintain relationships with new and existing referral sources
- Participate in overall business development plan
- Manage all aspects of Hospice Marketing
- Coordinate new long term care and GIP contracts for service area
- Oversee the referral and follow-up process beginning to end.
Education
Skills
- Community Engagement
- Quality Control
- Business Development
- Staff Management
- Strategic Planning
- Operations Management
Accomplishments
- 2013 & 2015 Executive Director of Year, Heart to Heart Hospice
- 2008 Executive Director of Year, Texas Home Health Hospice, Guardian Holdings
- 2001 EMS Provider of the Year, Public Safety Award. Texas Department of Health
- 2000 Camp County Chamber of Commerce, Volunteer of the Year
- 1999-2004 Piney Woods Regional Advisory Council on Trauma, Chair Education/Injury Prevention Committee
- 1999-2001 Emergency Nurses Associate, Alcohol Awareness Coordinator for Texas
- 2000 Emergency Nurses Association, Injury Prevention Award of Excellence
- Chapel Hill ISD Student Health Advisory Council – currently
Additional Information
Twenty seven years: combined Health Care Management experience
Twenty years: Marketing and Sales
Twelve years: Emergency Medical Dispatch
Skill Summary
Manager with extensive experience in health care industry and business development. Skilled in securing business contracts while using health care knowledge. Oversight of program operations and business development. Short/long range business planning including but not limited to ACO partnerships, Donor Relations, navigation across continuum of care from Acute Care to Post Acute Care. Strong leadership skills in interdisciplinary team building. Achieved CHAP Accreditation for 2 parent locations along with opening 4 ADS locations; Deficiency Free Annual Licensure; and DEYTA Hospice Honors. Successfully achieved ACHC Accreditation for three new locations. Experienced in developing marketing strategies and materials, as well as managing budgets and P&Ls.
Timeline
Chief Marketing Officer
Holy Savior Hospice
08.2023 - Current
VP New Site Development
Heart to Heart Hospice
10.2021 - 07.2023
Vice President Operations
Care Hospice Inc.
01.2021 - 08.2021
VP New Site Development
Heart to Heart Hospice of West Texas
10.2019 - 01.2021
Interm Executive Director
Heart to Heart Hospice of Lufkin
03.2017 - 08.2017
Area VP East Texas
Heart to Heart Hospice of East Texas
12.2014 - 03.2020
Executive Director
Heart to Heart Hospice of Tyler
12.2010 - 05.2011
Regional Director of Business Development
Heart to Heart Hospice
11.2009 - 12.2010
Executive Director
Texas Home Health Hospice
04.2009 - 11.2009
Regional Sales Manager
Texas Home Health Hospice
08.2005 - 04.2009
Alt Executive Director
Heart to Heart Hospice of East Texas
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