Christopher Curtis
Store Manager / District Manager
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 20-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
20
20
years of professional experience
1
1
Certification
Work History
District Manager
Family Dollar
01.2023 - Current
- Built positive and productive relationships with store and field leadership.
- Supervised 16 locations to enforce high-quality standards of operation.
- Improved operational standards, personnel moves, and merchandising strategies.
- Optimized in-store merchandising, brand presentation and inventory availability and focus.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
General Manager
Panera Bread
03.2013 - 07.2020
- Built and maintained loyal, long-term customer relationships through effective account management.
- Coached and developed six internal candidates for promotion to general management.
- Forecasted sales, allocated resources and managed labor to improve productivity metrics.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Tracked weekly and monthly sales to generate reports for business development planning.
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Oversaw all corporate communications to streamline data and information sharing initiatives.
- Managed shrink processes and inventory levels for corrective action planning to save costs.
- Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
- Trained, managed and motivated employees to promote professional skill development.
Assistant Manager
Panera Bread
04.2007 - 03.2013
- Planned and prepared workflow schedules, delegating tasks for a fifty-member team.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Delegated daily tasks to team members to optimize group productivity.
- Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
- Supported sales management initiatives to optimize business development.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
General Manager
Coffee Cartel
06.2003 - 03.2007
- Designed sales and service strategies to improve revenue and retention.
- Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Hired, coached and mentored team of twenty five sales representatives.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development.
Education
No Degree -
Iowa Western Community College
Council Bluffs, IASkills
- Policy/program development
- Sales team development
- Performance improvements
- Supervision and training
- Communication skills
- Cost analysis and savings
- Schedule management
- Staff development
- Staff training and development
- Purchasing and planning
Certification
- Salesforce
- ServSafe
Timeline
District Manager
Family Dollar
01.2023 - Current
General Manager
Panera Bread
03.2013 - 07.2020
Assistant Manager
Panera Bread
04.2007 - 03.2013
General Manager
Coffee Cartel
06.2003 - 03.2007
No Degree -
Iowa Western Community College
Similar Profiles
Ronin AndersonRonin Anderson
General Maintenance Technician at Family Dollar/dollar TreeGeneral Maintenance Technician at Family Dollar/dollar Tree
Darlene CadoreDarlene Cadore
Regional Human Resources Manager at Dollar Tree-Family DollarRegional Human Resources Manager at Dollar Tree-Family Dollar
Alexis JenkinsAlexis Jenkins
Assistant Manager at Family Dollar/ Dollar TreeAssistant Manager at Family Dollar/ Dollar Tree
Jadon EdwardsJadon Edwards
Bulk Order Filler at Dollar Tree and Family Dollar Distribution CenterBulk Order Filler at Dollar Tree and Family Dollar Distribution Center
Emily JensenEmily Jensen
Registered Nurse- Cardiovascular at Nebraska MedicineRegistered Nurse- Cardiovascular at Nebraska Medicine