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Chris Davis
Brooklyn,NY
Work Preference
Job Search Status
Open to workDesired start date: Open to discussion
Desired Job Title
Identity & Access Management (IAM) AnalystIdentity AdministratorMicrosoft Entra ID AdministratorIdentity & Endpoint AdministratorIAM EngineerWork Type
Full TimeLocation Preference
RemoteHybridLocation: New York, NYAtlanta, GA
Open to relocation: Yes
Important To Me
Career advancementPersonal development programsWork from home optionWork-life balanceFlexible work hours401k matchSummary
Identity and Access Management professional with 15+ years of enterprise IT experience supporting highly regulated financial, public sector, and corporate environments. Experienced in Microsoft Entra ID, Active Directory, Conditional Access, MFA, identity governance, and secure access administration. Proven ability to strengthen security, support compliance initiatives, and improve operational resilience through identity, endpoint, and Microsoft 365 technologies. CISA-certified with hands-on experience building Microsoft Entra ID, hybrid identity, and Zero Trust labs while expanding expertise in modern cloud identity and access management.
Overview
8
8
years of professional experience
6
6
Certification
Work History
Branch Endpoint Management/Identity & Endpoint Ops
Capital One
New York, NY
12.2024 - Current
- Support secure endpoint operations across 17 retail banking locations, maintaining endpoint compliance and operational continuity within a regulated financial environment.
- Troubleshoot enterprise authentication, Microsoft 365, and endpoint issues while partnering with infrastructure and security teams to restore critical business services.
- Perform user access validation, account support, and secure device administration following least-privilege and corporate security standards.
- Coordinate vulnerability remediation, endpoint compliance activities, and technology refresh initiatives to improve security posture and user experience.
- Document technical resolutions, operational procedures, and support activities through ServiceNow, contributing to consistent service delivery and audit readiness
Executive IT Support Engineer
Port Authority of New York and New Jersey
New York, NY
01.2023 - 08.2024
- Delivered white-glove executive IT support within a highly regulated transportation environment, ensuring high availability of business-critical technology and executive productivity.
- Served as a key contributor on the enterprise Windows 11 migration, collaborating with a 22-member deployment team to support planning, deployment, and post-migration stabilization.
- Administered Active Directory user accounts, Microsoft 365 services, authentication support, and enterprise endpoint operations across corporate environments.
- Supported secure endpoint management, software deployment, and enterprise collaboration technologies while maintaining compliance with organizational security standards.
- Mentored junior technicians, developed technical documentation, and contributed to operational improvements that increased service consistency and accelerated issue resolution.
IT Systems Administrator
Harry Winston
New York, NY
04.2021 - 12.2022
- Administered enterprise Windows and Microsoft 365 environments, supporting identity, access management, and secure endpoint operations across corporate users.
- Managed Active Directory user accounts, group memberships, access requests, and security permissions while maintaining compliance with organizational policies.
- Administered Windows, macOS, and mobile endpoints, ensuring secure configuration, software deployment, and lifecycle management.
- Supported Microsoft 365 services including Exchange, Teams, and collaboration platforms while troubleshooting authentication and access-related issues.
- Partnered with infrastructure and cybersecurity teams to resolve complex production incidents, maintain system availability, and improve operational resilience.
- Created and maintained technical documentation, standard operating procedures, and knowledge articles to improve consistency and reduce support resolution times.
Enterprise IT Support Engineer
Conde Nast
New York, NY
07.2019 - 04.2021
- Delivered enterprise IT support for more than 2,800 employees, resolving authentication, Microsoft 365, endpoint, and application issues within a fast-paced publishing environment.
- Resolved over 3,000 ServiceNow incidents, consistently meeting service-level expectations while improving end-user productivity.
- Supported onboarding and offboarding activities including user provisioning, device deployment, and secure access enablement.
- Participated in enterprise infrastructure initiatives including Cisco IP telephony migration, Microsoft platform support, and technology modernization efforts.
System Administrator
Moet Hennessy
New York, NY
05.2018 - 06.2019
- Administered enterprise Windows environments, Active Directory, Microsoft 365 services, and endpoint technologies supporting corporate users across multiple business functions.
- Managed user account administration, access requests, device provisioning, and secure endpoint lifecycle activities while maintaining enterprise security standards.
- Supported Microsoft Exchange, authentication services, software deployment, and enterprise collaboration platforms to ensure business continuity.
- Troubleshot complex infrastructure, networking, and endpoint issues while partnering with engineering teams to restore production services and minimize operational downtime.
- Created technical documentation, standardized operational procedures, and knowledge articles that improved support consistency and accelerated issue resolution.
Skills
- Microsoft Entra ID (Azure AD)
- Active Directory
- Identity Governance
- Conditional Access
- Privileged Identity Management (PIM)
- Multi-Factor Authentication (MFA)
- Role-Based Access Control (RBAC)
- Hybrid Identity
- Microsoft 365
- PowerShell
- Single Sign-On (SAML / OAuth / OIDC)
- NIST Cybersecurity Framework (NIST CSF)
Certification
- Certified Information Systems Auditor (CISA) — ISACA
- Qualys Vulnerability Management Specialist
- SC-300 – In Progress (Expected 2026)
- CompTIA Security+
- ITIL® 4 Foundation
Education
Bachelor of Science - Cybersecurity & Information Assurance
- Member of Order of the Sword and Shield
Websites
Timeline
Branch Endpoint Management/Identity & Endpoint Ops - Capital One
12.2024 - Current
Executive IT Support Engineer - Port Authority of New York and New Jersey
01.2023 - 08.2024
IT Systems Administrator - Harry Winston
04.2021 - 12.2022
Enterprise IT Support Engineer - Conde Nast
07.2019 - 04.2021
System Administrator - Moet Hennessy
05.2018 - 06.2019
Western Governors University - Bachelor of Science, Cybersecurity & Information Assurance