Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chris Davis

Randolph,MA

Summary

Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.

Overview

8
8
years of professional experience

Work History

Service Advisor

Quirk Auto Group
05.2018 - Current
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Provided exceptional customer service, resolving complaints efficiently.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Achieved high customer ratings by consistently exceeding expectations.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.

Assistant Manager

Finish Line
12.2016 - 03.2018
  • Managed a team of sales representatives, providing training and guidance for successful sales strategies.
  • Streamlined sales processes, resulting in increased efficiency and improved customer satisfaction.
  • Set individual and team sales targets, motivating staff to achieve top performance levels consistently.

Manager

Market Source
09.2015 - 12.2016
  • Managed and lead a team of sales associates to drive sales pn phone plans and internet
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.

Education

High School Diploma -

Blue Hills Tech
Canton, MA
06.2015

Skills

  • Service Recommendations
  • Price Quoting
  • Documentation and Reporting
  • Service Estimates
  • Customer Retention
  • Customer Service
  • Computer Skills
  • Attention to Detail
  • Listening Skills
  • Customer Relationship Management
  • Team Collaboration
  • Excellent Communication

Timeline

Service Advisor

Quirk Auto Group
05.2018 - Current

Assistant Manager

Finish Line
12.2016 - 03.2018

Manager

Market Source
09.2015 - 12.2016

High School Diploma -

Blue Hills Tech
Chris Davis