Chris Davis
Randolph,MA
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
8
8
years of professional experience
Work History
Service Advisor
Quirk Auto Group
05.2018 - Current
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Provided exceptional customer service, resolving complaints efficiently.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Achieved high customer ratings by consistently exceeding expectations.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Assistant Manager
Finish Line
12.2016 - 03.2018
- Managed a team of sales representatives, providing training and guidance for successful sales strategies.
- Streamlined sales processes, resulting in increased efficiency and improved customer satisfaction.
- Set individual and team sales targets, motivating staff to achieve top performance levels consistently.
Manager
Market Source
09.2015 - 12.2016
- Managed and lead a team of sales associates to drive sales pn phone plans and internet
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Education
High School Diploma -
Blue Hills Tech
Canton, MA06.2015
Skills
- Service Recommendations
- Price Quoting
- Documentation and Reporting
- Service Estimates
- Customer Retention
- Customer Service
- Computer Skills
- Attention to Detail
- Listening Skills
- Customer Relationship Management
- Team Collaboration
- Excellent Communication
Timeline
Service Advisor
Quirk Auto Group
05.2018 - Current
Assistant Manager
Finish Line
12.2016 - 03.2018
Manager
Market Source
09.2015 - 12.2016
High School Diploma -
Blue Hills Tech
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