Chris Davis
Summary
Seasoned Service Manager bringing more than 10 years of experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention. I'm a motivated, driven Executive Sales & Marketing Manager with an extensive track record of managing highly productive and performance-driven sales and marketing teams toward greater results - including human resources, payroll management, operations oversight and customer service, project management, team building, operations, profit and loss management and problem solving. Also adept in skillfully and successfully initiating and managing projects and procedures which realize business and company goals and objectives, while efficiently maintaining and stretching departmental budgets.
Overview
27
27
years of professional experience
Work History
Owner/Operator
Aspire Technologies, Inc
01.2012 - Current
- Offered surveillance and counter surveillance services to businesses and individuals alike, provide crisis management advice and help people wherever available
- I've employed a staff of seven part time workers, who have helped us grow and succeed
- Our business operates on word of mouth, good reputation, small company aspects
- Providing a huge range of services to our customers
- I personally am involved in all sales, and service contracts, and I also help my installers when I am needed
- There are so many hats to be worn, that I find myself filling in wherever necessary.
- Increased customer satisfaction by providing high-quality services and timely communication.
Service Manager
US Auto Sales
12.2013 - 06.2022
- Used various reynolds solutions
- Created a consistent working team, set up appointments and write ups
- Checked out customers, digital document storage, service sales, and top notch customer relationships and service
- Handled delicate customer concerns with care and in a managerial manner.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Licensed Private Investigator
Merlin Investigations
03.2011 - 12.2020
- Assigned by company to undertake investigations from insurance fraud, infidelity, court testimony, crisis management, accident reconstruction, and all aspects of investigations that can help people and find facts
- Also specializing in bodyguard services of VIP individuals, threat assessment, and continued education
- In many cases, I end up providing crucial crisis management information to help clients through hard times, and get them back on the high road
- Misconduct, employee theft, loss-prevention, and specialized high-end surveillance is also a major part of my duties.
- Enhanced client satisfaction by conducting thorough investigations and providing comprehensive reports.
Police Officer
Snellville Police Department
02.2012 - 11.2013
- Received field training including traffic stops, suspect arrest/booking, successfully maintained state required training hours and other standard police activity
- Scored highly both academically and also with regards firearm qualifications
- Managed to assist other agencies, as well as receive training accolades from the Snellville Police Department
- Proudly served with the Snellville Police Department and worked many different aspects of police duties including crime scenes and also assisted Federal Marshals with the apprehension of a wanted fugitive
- This was extremely valuable and wonderful training and experience.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
General Manager
Productive Electronics
01.2003 - 10.2009
- Leading supplier of spy and surveillance equipment
- Handled logistics, employee relations, employee training, customer satisfaction
- Effectively identified, established and maintained strong relationships with major accounts
- Managed a customer service staff which enacted all stages of the purchasing cycle
- Responded to and resolved various inquiries and problems relating to marketing issues
- Utilized skills in managing sensitive and critical client information
- Consistently led employees to meet customer deadlines
- Accurately maintained all files and records related to shipping operations
- Negotiated reasonable freight rates with Federal Express and UPS
- Supervised a warehouse distribution staff of 15 employees
- Ordered, procured and maintained all shipping related materials
- Managed, troubleshot and processed claims efficiently regarding customers orders.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
Sales Manager
Productive Electronics
01.2001 - 01.2003
- Successfully responded to customer inquiries regarding company products and transitioned calls into a sales result
- Managed a large volume of incoming telephone calls and emails in a highly professional manner
- Initiated profitable follow-ups with customers via telephone and/or email following initial sales contacts or quotes
- Ensured solid service for customers at all times and with all sales opportunities
- Gained and continually expanded vast product knowledge to better service sales calls
- Effectively identified customers' needs and maximized every call to lead into a sale.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Service Writer/Advisor
Banner Ford AKA Lou Sobh
10.2000 - 12.2002
- Interact with customers, listen to their questions and concerns and provide timely responses
- Educate clients about the company's products, services and offers
- Schedule appointments, take orders, monitor service progress, calculate charges and process payments
- Review customer accounts and report changes to internal staff
- Manage complaints, returns and resolve customer grievances
- Record customer details and transactions
- Serve as a customer relationship manager
- Serve as a link between customers and different departments in the organization.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Streamlined repair order processes for increased efficiency and productivity.
Service Porter
Tucker Ford
01.1997 - 10.2000
- Dealership Porter available to fulfill all requirements of a porter position with a reputable establishment
- Offering high-quality and efficient service in all areas of the job
- Management abilities needed to lead a team of porters
- Work ethic it takes to ensure each job is done efficiently and completely
- Inventory supplies used and needed place orders and report to supervisors
- Manage the custodial staff to maintain an exceptionally clean facility.
- Enhanced customer satisfaction by promptly greeting and directing them to the appropriate service area.
- Increased service efficiency by maintaining a clean, organized, and well-stocked workspace for technicians.
Education
Bachelor of Science in Business Management - Accounting And Business Management
Georgia Gwinnett College
Lawrenceville, GA01.2006
High school diploma -
Parkview High School
Lilburn, GA05.2000
Skills
- Surveillance
- Crisis Management
- Security
- Writing Skills
- Loss Prevention
- Crisis Intervention
- Case Management
- Profit & Loss
- Warehouse Supervisor Experience
- CCTV
- Strategic Planning
- P&L Management
- Customer service
- Sales
- Supervising experience
- Leadership
- Operations Management
- Operations Oversight
- Hiring
- Staff Training and Development
- Business Planning
- Financial Management
Timeline
Service Manager
US Auto Sales
12.2013 - 06.2022
Police Officer
Snellville Police Department
02.2012 - 11.2013
Owner/Operator
Aspire Technologies, Inc
01.2012 - Current
Licensed Private Investigator
Merlin Investigations
03.2011 - 12.2020
General Manager
Productive Electronics
01.2003 - 10.2009
Sales Manager
Productive Electronics
01.2001 - 01.2003
Service Writer/Advisor
Banner Ford AKA Lou Sobh
10.2000 - 12.2002
Service Porter
Tucker Ford
01.1997 - 10.2000
Bachelor of Science in Business Management - Accounting And Business Management
Georgia Gwinnett College
High school diploma -
Parkview High School
Similar Profiles
KOREE COMBSKOREE COMBS
Account Manager (QuoteWerks Software) at Aspire TechnologiesAccount Manager (QuoteWerks Software) at Aspire Technologies
Ninada ManjunathNinada Manjunath
Associate Director - HR at Aspire TechnologiesAssociate Director - HR at Aspire Technologies
Rahul KumarRahul Kumar
Mobile Application Developer at Aspire Financial Technologies Pte. Ltd.Mobile Application Developer at Aspire Financial Technologies Pte. Ltd.