Chris Defant
New Port Richey,FL
Summary
Dynamic operations manager with a proven track record at Innovative Data Installation LLC, enhancing customer satisfaction and operational efficiency. Skilled in business planning and negotiation, I successfully implemented strategic initiatives that improved workflow and reduced costs, while fostering a customer-oriented culture and mentoring staff to achieve excellence in service delivery.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Owner/Operator
Innovative Data Installation LLC
03.2022 - Current
- Managed daily operations, ensuring efficient workflow and high-quality service delivery.
- Developed and implemented strategic business plans to enhance customer satisfaction and operational efficiency.
- Oversaw installation projects, coordinating with clients to meet specific requirements and timelines.
- Trained and mentored new staff on best practices in data installation techniques and customer interaction.
- Established partnerships with vendors to streamline supply chain processes and reduce costs.
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Negotiated contracts with vendors to secure favorable terms for the business.
Roofing Contractor
Mangrove Roofing Inc
03.2018 - 03.2022
- Oversaw roofing installation projects, ensuring adherence to safety standards and quality benchmarks.
- Trained and mentored junior roofing staff on best practices and techniques for efficient project execution.
- Implemented process improvements that enhanced workflow efficiency and reduced material waste during roofing projects.
- Managed client communications, addressing concerns and providing updates throughout project lifecycles.
- Coordinated with suppliers to ensure timely delivery of materials, optimizing project timelines and budgets.
- Maintained safe working conditions on job sites, conducting regular safety meetings and enforcing proper use of protective gear.
- Implemented efficient scheduling methods to optimize crew productivity and minimize downtime between projects.
- Enhanced customer satisfaction through timely project completion and consistent communication with clients.
- Demonstrated exceptional problem-solving skills in resolving complex roofing issues promptly and effectively.
Service Technician
Bausch & Lomb
02.2016 - 02.2018
- Diagnosed and repaired optical instruments to ensure optimal performance and customer satisfaction.
- Conducted routine maintenance on equipment, improving reliability and reducing downtime.
- Collaborated with cross-functional teams to streamline service processes and enhance operational efficiency.
- Trained junior technicians on repair techniques and safety protocols, fostering skill development within the team.
Maintenance Supervisor
Unilens
01.2013 - 01.2016
- Directed teams in maintaining facilities and completing repairs on schedule.
- Implemented preventive maintenance schedules to reduce equipment downtime and enhance operational efficiency.
- Trained and mentored junior staff in safety protocols and maintenance procedures to promote a skilled workforce.
- Coordinated with vendors for procurement of tools, materials, and services needed for maintenance operations.
Education
Associate of Arts - Elementary Education
St. Petersburg College
Clearwater, FL05.2013
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Sales negotiation
- Staffing
- Operations oversight
- Negotiation
- Inventory management
- Payroll processing
- Relationship management
- Human resource management
- Mechanical recoveries
- Business operations management
- Client relationship management
- Recruiting and hiring
- Regulatory compliance
- Preventative maintenance
- Strong work ethic
- Decision-making
- Dependable and reliable
- Customer service
- Customer-oriented
- Equipment operation
- Schedule management
- Materials transport
- Safe driving practices
- Hazardous materials handling
- Load security
- Safe driving
- GPS and route planning
- Transportation safety
- Heavy lifting
- Equipment maintenance
- Courteous and polite demeanor
Certification
State of Florida licensed roofing contractor
Timeline
Owner/Operator
Innovative Data Installation LLC
03.2022 - Current
Roofing Contractor
Mangrove Roofing Inc
03.2018 - 03.2022
Service Technician
Bausch & Lomb
02.2016 - 02.2018
Maintenance Supervisor
Unilens
01.2013 - 01.2016
Associate of Arts - Elementary Education
St. Petersburg College