Chris DeLay
Douglasville,GA
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing the highest level of service to customers. Knowledgeable in food safety and sanitation protocols.
Overview
16
16
years of professional experience
Work History
Kitchen Manager
Gospel Nation Christian Fellowship
03.2018 - Current
- Started with an entry level position as a cook/ kitchen staff. Promoted to lead in 2019, promoted to culinary manager in 2022.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Facilitated special event catering coordination, ensuring timely preparation of high-quality dishes while adhering to client specifications.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Custodian
Red Cross
03.2015 - 01.2018
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Reduced waste through efficient use of cleaning supplies and equipment.
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
Security Officer
ReAl Enforcements
08.2011 - 05.2015
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Custodian
Wellstar Windy Hill Hospital
01.2009 - 01.2011
- Provide custodial services for assigned inpatient and outpatient areas, Clean, strip and wax floors, Remove trash, rubbish and biological waste
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Used power scrubbing and waxing machines to scrub and polish floors.
Education
GED -
Goodwill Industries
Atlanta, GA08.2006
Carpentry skills training -
Goodwill Industries
Atlanta, GA12.2008
Skills
- Cleaning and sanitation
- Multitasking and Organization
- Stockroom Maintenance
- Custodial machine operation
- Floor Cleaning and Buffing
- Customer Service
- Inventory Management
- Problem-Solving
- Vendor Relations
Hobbies and Interests
- Carpentry
- Catering
- Computers
Timeline
Kitchen Manager
Gospel Nation Christian Fellowship
03.2018 - Current
Custodian
Red Cross
03.2015 - 01.2018
Security Officer
ReAl Enforcements
08.2011 - 05.2015
Custodian
Wellstar Windy Hill Hospital
01.2009 - 01.2011
GED -
Goodwill Industries
Carpentry skills training -
Goodwill Industries
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