Chris M. Delier
Summary
Personable Inside Sales Manager with 8 plus years of experience driving sales force expansion and performance excellence. Demonstrated talent for boosting client satisfaction and retention by evaluating service delivery and recommending improvements. Committed to generating profits by maximizing team efficiency and product knowledge.
Overview
20
20
years of professional experience
Work History
Account Manager/Inside Sales
Southwest Mobile Storage
01.2019 - 10.2023
- Maintained 1000+ client accounts while providing outstanding customer service and developing client relationships
- Built plans to drive customer retention and intrigue new clients
- Orchestrated successful development and onboarding of 10 new clients a month
- Leveraged market knowledge and leadership ability to help drive profit increase
- Increased customer base by promoting products through diverse channels
- Connected with clients to assess satisfaction, determine needs, and offer new services.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
Inside Sales Representative/Purchasing
Spec Building Materials
01.2017 - 01.2019
- Selling building materials to our customers from the customer service counter
- Maintaining and growing existing customer base through prospecting, sales account development, quoting and customer follow up
- Sourcing special order items for our contractors
- Ensuring all customer sales orders are imputed complete and accurate
- Advising customers on inventory levels and pricing
- Cash application and reporting
- Answering the phone and directing calls
- Scheduling and answering question regarding deliveries for customers
- Creates accurate and complete invoices, work orders, and sales tickets
- Maintains stock levels on the sales floor and in the stockroom
- Operates and balance cash register daily
- Research credits, returns, and late payments as needed
- Work with outside sales representatives to ensure customer satisfaction.
Inside Sales Representative
BMC West
01.2015 - 01.2017
- Respond to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, complaints and scheduling of deliveries and installations, and providing customer follow-ups
- Initiate telephone calls to customers to generate sales to achieve projected sales goals
- Represents assigned outside sales representatives during their absence from the office
- Handles telephone calls, writes orders, resolves problems, and relays any information for those individuals
- Provides accurate and complete material take offs of single/multiple family home projects
- Provides technical assistance to drafting and engineering as required
- Analyzes and size various lumber products using appropriate software
- Coordinates purchase and delivery of special products
- Obtain information on pricing specifications, uses and availability
- Code and input customer orders, pricing information and additional data into the computer system
- Creates accurate and complete invoices, work orders, and sales tickets
- Operates and balance cash register daily
Distribution Project Manager
Hibu, Formally Yellowbook USA
01.2004 - 01.2015
- Plan and managed accurate distribution of the new phone books at the lowest possible cost in CO, WY, MT, ID, WA, OR, NM, SD, AZ, & NE while meeting budgets and deadlines
- Responsible for maintaining budgets up to and exceeding $500,000+
- Consistently cut project expenses and finish under budget
- Inventory control for projects up to 1,000,000 books
- Hire and manage delivery contractors up to 150 people at any given time
- Recruiter and training of all new Yellowbook Distribution Managers
- Monitor quality assurance of delivery/payments
- Complete projects within 3-6 weeks (depending on size of print run)
- Negotiate leases on warehouses/office space for multiple projects
- Manage multiple projects simultaneously while preparing for future projects
- Resolve customer service issues and complaints for sales team and the general public
Education
Business Management
Front Range Community College
1996
Business Management
University of Northern Colorado
1994
Skills
- Professional Competencies
- Sales Development and Target setting
- Windows 7,8 and 10 Operating Systems
- Proficient in all Microsoft Office applications
- Excel, Word, PowerPoint and Outlook
- 20 years of Managerial/Supervisory experience in a Business Management and Production atmosphere
- Excellent customer service and interpersonal skills in all phases of business operations, great analytical skills
- Client Needs Assessment
Timeline
Account Manager/Inside Sales
Southwest Mobile Storage
01.2019 - 10.2023
Inside Sales Representative/Purchasing
Spec Building Materials
01.2017 - 01.2019
Inside Sales Representative
BMC West
01.2015 - 01.2017
Distribution Project Manager
Hibu, Formally Yellowbook USA
01.2004 - 01.2015
Business Management
Front Range Community College
Business Management
University of Northern Colorado
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