Chris Dempsey

• Managed the engineering side of the capital plan as well as direct a team of 29 MES technicians and 3 regional operations managers.
• Provide daily excellence in execution of engineering team.
• 2023 has been focused on getting more from our technician field team as the FM model becomes more remote.
• Continuously refined operational processes to support business growth without compromising quality or customer experience. Worked to combine and or eliminate PM's where possible to increase efficiency.
• Traveled as required to regional offices to meet with engineering team to implement best practices and new practices to have the engineers assist us with presenting a better overall site to the customer.

• Managed the Northeast and Mid Atlantic regions for the capital One Bank retail portfolio. As many as 450 open locations and 200 closed locations at any given time.
• Responsible for managing the day-to-day activities of the assigned bank portfolio while helping to implement their digital banking model
• Concurrently managed the cost savings program since 2018, resulting in 2.5 million in cost saves for the bank and gain share for JLL.
• Managed creation of the capital plan for the assigned regions on an annual basis.
• Managed as many as 8 facility managers, completed annual reviews for each while helping to steer them professionally.
• Conducted regular facility audits to identify areas for improvement and develop action plans accordingly.
• Maintained working knowledge of building security, HVAC, electrical and other systems vital to successful building operation.
• Scheduled, directed and supervised external contractors in maintenance and upkeep of buildings.
• Reviewed leases as needed to ensure that we were not performing landlord responsible work and for building disposal at lease end.
• Coordinated with janitorial services as well as landscaping vendors to keep facilities clean and presentable for occupants.

• Facilities Manager for 52 Citibank branch bank
locations in the Mid-Atlantic Region

• Oversaw facility renovations, ensuring ADA compliance and adherence to local building codes.
• Conducted regular inspections of physical assets, identifying areas for repair or replacement before issues escalated into costly problems.
• Collaborated with stakeholders to develop capital improvement plans that aligned with organizational goals and budgets.
• Coordinated events setup and teardown effectively, ensuring minimal disruption to regular facility operations.
• Responded to building emergencies and managed repairs.
• Controlled expenses to meet budget requirements.
• Tracked and documented operational and financial records to perform analysis of performance and costs.
• Reviewed and oversaw construction and renovation projects.

• Mobile Technician for 52 branch bank locations in the

Mid-Atlantic Region

• Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
• Evaluated vendor proposals for equipment procurement, selecting optimal solutions based on performance requirements.
• Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
• Performed preventative maintenance to keep tools and equipment functional.
• Developed cost estimates and project specifications for proposals.
• Trained and mentored junior engineers, providing guidance and direction.

• Worked in the family business of custom building of high end residential homes.
• Completed punch lists and small individual projects.
• Developed strong relationships with subcontractors, fostering collaboration and smooth coordination of work efforts.
• Evaluated subcontractor performance regularly, providing constructive feedback for continuous improvement in service delivery standards.
• Maintained open lines of communication with clients to provide regular updates on project progress, address concerns promptly, and foster trusting relationships built on transparency and professionalism.