Chris Denby
Micklefield, Leeds,West Yorkshire
Summary
Highly skilled professional with expertise in time-management, risk management, adaptability and decision making. Vast experience of effectively managing my time, staying cool under pressure and communicating effectively depending on the situation.
I'm committed to leveraging these skills to drive organisational success and achieve my own personal career growth.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work history
Duty Manager
University of York
York, North Yorkshire
03.2020 - Current
- Adhered to company policies and brand standards to support outstanding customer experiences.
- Facility inspections to identify and promptly address maintenance needs or H&S issues.
- Oversaw emergency procedures and administered first aid. Reported inline with company procedures.
- Facilitated team meetings, promoting open communication and collaboration.
- End of shift reports to facilitate service continuity.
- Enforced health and safety procedures to prioritise staff and customer wellbeing.
- Oversaw inventory and stock management, optimising levels for operational continuity.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Fitness instructor
University of York
York, North Yorkshire
02.2020 - 03.2020
- Contributed towards member retention rates with effective customer service.
- Ensured safety during workouts by demonstrating proper techniques.
- Minimised faults and repairs by ensuring correct operation and maintenance of equipment.
Sports Assistant
University of York
York, North Yorkshire
03.2017 - 02.2020
- Liaised with management to address and rectify safety concerns promptly.
- Provided clear and concise instructions to customers regarding safety protocols.
- Handled challenging behaviour and misuse of facilities with clear, diplomatic communication.
- Lone working
- First aid and emergency evacuations
Food & Beverage Team Leader
Park Inn by Radisson
York, North Yorkshire
08.2014 - 03.2017
Education
Bachelor of Arts - Physical Education & Sports Coaching
York St John University
York 09.2012 - 07.2015
Skills
- Time-management techniques when under pressure
- Adaptability to change in situation
- Customer relationship building
- Proactive approach
- Risk Assessment & Management
- Decision making
Qualifications
- First Aid at Work
- IOSH Managing Safely
- Pool Plant Operator
- Level 2 Fitness Instructor
- Level 3 Personal Trainer
- Level 3 Apprenticeship in Team Leader/ Supervisor
Timeline
Duty Manager
University of York
03.2020 - Current
Fitness instructor
University of York
02.2020 - 03.2020
Sports Assistant
University of York
03.2017 - 02.2020
Food & Beverage Team Leader
Park Inn by Radisson
08.2014 - 03.2017
Bachelor of Arts - Physical Education & Sports Coaching
York St John University
09.2012 - 07.2015
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