Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Chris Detrow

Chris Detrow

Data Center Infrastructure & Operations
Henderson,NV

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

20
20
years of professional experience

Work History

Data Center Engineer

Cisco
Fulton, MD
06.2022 - 06.2023
  • Test Lab setup & break/fix
  • Responsible for rack install of prototype devices, including network cabling & remote access setup for Cisco developers
  • Handled all logistic & asset management which included EOL devices, in addition to RMA requests
  • Audited, shipped, tracked, tagged all equipment for eITMS DCIM tool
  • Created virtual wiring diagrams, which included port/power connections.
  • Contributed to internal activities for overall process improvements, efficiencies and innovation.
  • Explained data results and discussed how best to use data to support project objectives.
  • Communicated new or updated data requirements to global team.
  • Prepared written summaries to accompany results and maintain documentation.
  • Collaborated with system architects, design analysts and others to understand business and industry requirements.
  • Tested systems, noting issues and completing preventive maintenance.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Wrote and revised maintenance procedures.
  • Researched and implemented new technologies and equipment.
  • Liaised with internal departments to optimize productivity and efficiency.

Data Center Administrator

Aptum Technologies
Herndon, VA
01.2022 - 05.2022
  • GLS Cisco Labs HW Prototype Testing
  • Fiber Optics
  • Inventory Tracking
  • VLAN
  • Cable Installation
  • Hardware & Software Installation
  • Computerized office activities, maintained customer communications, and tracked records through delivery.
  • Entered and maintained departmental records in company database.
  • Generated reports to suggest corrective actions and process improvements.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Completed forms and reports to facilitate admission, transfer or discharge.
  • Collected, validated, and distributed information to employees.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Identified opportunities to streamline processes and improve office operations and efficiency.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.

Data Center Technician

Uber
07.2021 - 12.2021
  • Accepted tasks and documented status using ticketing system, time reports and email.
  • Installed and managed structured cabling infrastructure.
  • Conducted inventory control and reported stock or receiving discrepancies identified when comparing inventory records with physical items or received products and packing slip.
  • Supported senior teammates performing crisis management during critical situations or major service outages.
  • Entered device locations and cable connections into database.
  • Reviewed network design and set up copper and fiber-optic cabling infrastructures.
  • Moved and installed shelves, power strips, rails, servers, switches and other equipment.
  • Dressed and labeled cables for easy identification and traceability.
  • Identified and reported problem devices and replaced defective parts.
  • Integrated fiber-optic and copper cabling technologies with components of new and existing network infrastructures.
  • Assisted with performing infrastructure readiness tests.
  • Recorded received products into database using asset tags information, product manufacturer, model and serial number.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Diagnosed and executed resolution for network and server issues.
  • Monitored network hardware operations to evaluate proper configuration.
  • Documented support procedures, processes and solutions in centralized systems, enabling user self-service.

Infrastructure Engineer

Cigna
Herndon, KY
01.2021 - 06.2021
  • Built and managed complex data center interoperability and configuration
  • Additionally, troubleshooting performance issues that required hands-on experience with OS Support (VMware, Windows, Linux), Servers (Blade, rack-mount), storage, and networking
  • Installed & planned copper/fiber runs, performed rack integration & cable labelling
  • Installed various support structures, cable racks, j-hooks etc.
  • Evaluated existing procedures and made proactive adjustments to meet changing demands.
  • Verified location of deployed hardware in correct organizational unit.
  • Designed rack and cabling infrastructures according to project specifications.
  • Facilitated installation processes to deliver project requirements on time.
  • Worked with vendors & contractors to accomplish technical aspects of projects.
  • Managed and monitored installed systems for highest level of availability.
  • Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
  • Resolved issues related to operational components for LAN, WAN and voice systems.

Data Center Technician

Amazon Web Services
Manassas, VA
01.2017 - 12.2020
  • Served as the primary technical support resource for DC support team
  • Leveraged hardware troubleshooting skills to resolve a range of infrastructure issues including system hardware, fiber optics, and networking
  • Escalated critical issues to appropriate senior or management resolver groups when necessary
  • Facilitated innovation for DC changes, made decisions on issues, and followed management direction as given, paying careful attention to all details to ensure accurate and timely execution of tasks and projects.
  • Acted as escalation point for junior technicians and for creating and maintaining support documentation on data center technologies.
  • Conducted inventory control and reported stock or receiving discrepancies identified when comparing inventory records with physical items or received products and packing slip.
  • Accepted tasks and documented status using ticketing system, time reports and email.
  • Moved and installed shelves, power strips, rails, servers, switches and other equipment.
  • Reviewed network design and set up copper and fiber-optic cabling infrastructures.
  • Entered device locations and cable connections into database.
  • Integrated fiber-optic and copper cabling technologies with components of new and existing network infrastructures.
  • Dressed and labeled cables for easy identification and traceability.
  • Identified and reported problem devices and replaced defective parts.
  • Assisted with performing infrastructure readiness tests.
  • Supported senior teammates performing crisis management during critical situations or major service outages.
  • Installed and managed structured cabling infrastructure.
  • Recorded received products into database using asset tags information, product manufacturer, model and serial number.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Diagnosed and executed resolution for network and server issues.
  • Monitored network hardware operations to evaluate proper configuration.
  • Documented support procedures, processes and solutions in centralized systems, enabling user self-service.

On-Site Technician

Mindshift
Washington, DC
01.2008 - 12.2013
  • On-site support for client’s Customer Care center for all IT services.
  • Executed technical support tasks for processing incident requests.
  • Researched and managed the complete changeover of workstations to better reflect company mission as non-profit environmental group
  • Provided technical expertise and guidance to management, IT staff, and the end-user community.
  • Tested systems, noting issues and completing preventive maintenance.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Wrote and revised maintenance procedures.
  • Researched and implemented new technologies and equipment.
  • Liaised with internal departments to optimize productivity and efficiency.

Education

Microsoft Certified Professional - Computer Installation And Repair Technology

Digital Sciences
D.C. Metro Area

Associate's - Computer Installation And Repair Technology

George Mason University
Fairfax, VA

Skills

  • Networking:LAN/WAN/VPN
  • Highly Adaptable
  • Project Management
  • System Implementation
  • Upgrades
  • Microsoft Windows
  • Windows Server
  • Android
  • iOS
  • OSX
  • VMWare
  • Active Directory
  • Citrix
  • SaaS
  • Mobile Device Manager
  • Encryption
  • AV/Security Methods
  • Microsoft Office Suite
  • TeamViewer
  • Kaseya
  • Exchange
  • Office 365
  • Outlook
  • Dell
  • HP
  • Data Center Experience
  • Computer Networking
  • Network Support
  • Operating Systems
  • Help Desk
  • Mobile Devices
  • Microsoft Exchange
  • Technical Support
  • SW/HW/Networking
  • Computer Operations
  • Troubleshooting
  • Customer Focused
  • Written Communication
  • Data Center Hardware
  • User Documentation
  • Data Center Migrations
  • Customer Needs
  • Work Orders
  • Network Monitoring
  • Active Listening
  • Lab/Equipment Testing
  • Emergency Situations
  • Analytical & Methodical
  • Process Compliant
  • Network HW/SW
  • Quality Assurance
  • Technology Integration
  • Team Support
  • Problem-Solving
  • Technical Specifications
  • Hardware Replacement
  • User Access Control
  • General Maintenance
  • Update Configuration
  • Remote Conferencing
  • Warehousing/Inventory
  • Knowledge Base
  • Server Event Logging
  • Install Hardware
  • Reverse Engineering
  • Identify Needs
  • Mission Critical Apps
  • Spam Prevention
  • System Monitoring
  • Parts Management
  • VM Deployment
  • Google Drive
  • Tuning Techniques
  • Learning Strategies
  • HW/SW Updates
  • Social Perceptiveness
  • Security Standards
  • User Profile
  • Cloud Hosting
  • User Experience
  • Critical Thinking

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Everyone you will ever meet knows something you don’t.
Bill Nye, the Science Guy

Timeline

Data Center Engineer

Cisco
06.2022 - 06.2023

Data Center Administrator

Aptum Technologies
01.2022 - 05.2022

Data Center Technician

Uber
07.2021 - 12.2021

Infrastructure Engineer

Cigna
01.2021 - 06.2021

Data Center Technician

Amazon Web Services
01.2017 - 12.2020

On-Site Technician

Mindshift
01.2008 - 12.2013

Microsoft Certified Professional - Computer Installation And Repair Technology

Digital Sciences

Associate's - Computer Installation And Repair Technology

George Mason University

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Chris DetrowData Center Infrastructure & Operations