CHRIS DETTY
Washington Court House,OH
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. I am looking to further develop these skills and learn new ones.
Overview
12
12
years of professional experience
Work History
Digital Support
Hired by Matrix
03.2026 - Current
- Call center for Morgan Stanley
- Exceeded performance metrics in resolution timeframes while maintaining high levels of satisfaction among clients receiving digital support services.
- Collaborated with team members to improve overall digital support services, resulting in increased customer retention rates.
- Promoted critical thinking skills through analysis of various forms of digital media in the classroom setting.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and retention.
- Provided product information and troubleshooting assistance to optimize user experience.
Production Associate
People Shores
10.2025 - 11.2025
- Call center for large utility company
- Receive inbound customer calls
- Handle customer calls primarily credit and outages
- Adhere to call timers and other guidelines
Dispute Specialist 1
Huntington National Bank
01.2021 - 12.2023
- Research and process customer debit card disputes
- Read through customer communications
- Read through and examine merchant documents
- Navigate MasterCard’s system
- Followed all company policies and procedures to deliver quality work
- Helped meet changing demands by recommending improvements to business systems or procedures
Teller Sr
Huntington National Bank
09.2014 - 12.2020
- Process customer transactions
- Alert to potential fraud
- Provide customer service
- Build rapport with customers
- Adhere to AML/BSA guidelines
- Follow strict guidelines for audits and compliance
Education
Computer and Electronic Engineering
Columbus State Community College
Columbus, OHComputer Engineering
DeVry University
Columbus, OHSkills
- Proficient in Microsoft Office Suite
- Problem solving skills
- Detailed oriented
- Effective time management
- Analytical thinking, decision-making
- Reliable
- Communication skills
- Interpersonal skills
- Digital support
- Team support and oversight
- Technical support expertise
Interests
Video and table top games: Always eager to try new games and meet new people playing them, Model building and Painting: Enjoy the skill building and artistic expression from the hobby
Timeline
Digital Support
Hired by Matrix
03.2026 - Current
Production Associate
People Shores
10.2025 - 11.2025
Dispute Specialist 1
Huntington National Bank
01.2021 - 12.2023
Teller Sr
Huntington National Bank
09.2014 - 12.2020
Computer Engineering
DeVry University
Computer and Electronic Engineering
Columbus State Community College