Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Hi, I’m
Christopher Anthony Diaz
San Antonio,United States
Summary
Overview
28
years of professional experience
Work History
Wells Fargo Bank, N.A.
Business Administrative Support Associate
06.1994 - 11.2022
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Scheduled office meetings and client appointments for staff teams.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Developed strategies to streamline and improve office procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Managed department budgets and generated financial reports for management review.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Education
San Antonio CollegeSan Antonio, TX
Some College (No Degree) from Business Administration
University Overview
Oliver Wendell Holmes High SchoolSan Antonio, TX
High School Diploma
04.1989
University Overview
Skills
- Administrative Support
- Office Supplies and Inventory
- Payment Collection
- Calculator Usage
- Clerical Support
- Office Administration
- PowerPoint Presentations
- Operations and Logistics
- Greeting Visitors
- Administrative Procedures
- Office Meeting
- Business Administration
- Maintaining Strict Confidentiality
- Expense Reports
- Maintenance Requirements
- Purchase Orders
- Electronic Filing System
- Customer Inquiries
- Preventive Maintenance
- Postage Meter
- Cleaning Products
- Workflow Processes
- Maintenance Services
- Office Equipment
- Business Process
- Accounts Payable and Accounts Receivable
- Calendar Maintenance
- Accounting Procedures
- Inquiry Request
- Data Integrity
- Security Procedures
- Microsoft Excel
- Customer Retention
Languages
Spanish
Limited Working
Timeline
Business Administrative Support Associate
Wells Fargo Bank, N.A.
06.1994 - 11.2022
San Antonio College
Some College (No Degree) from Business Administration
Oliver Wendell Holmes High School
High School Diploma
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