Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Chris Diaz

Chris Diaz

Lansing,MI

Summary

Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication.

Overview

7
7
years of professional experience
4
4
Certification

Work History

Lead Technician

All-Star Mechanical
01.2021 - 04.2024


  • Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
  • Mentored junior technicians in maintenance, repair, and reporting duties.
  • Monitored and enforced safety measures to mitigate hazards.
  • Repaired, upgraded and inspected electronic, electrical and mechanical systems.
  • Adhered to established policies and standards to safely complete projects.
  • Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
  • Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
  • Implemented, configured, and optimized safety standards.
  • Monitored spare parts inventory and addressed shortages with purchasing personnel.
  • Improved equipment efficiency by conducting regular maintenance and implementing upgrades.
  • Coordinated with vendors for procurement of required parts and materials, negotiating favorable pricing terms.
  • Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
  • Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.

Service Technician

A-1 Mechanical
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
  • Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
  • Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
  • Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.

Quality Control Inspector

Rapid Response Quality Services
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
  • Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
  • Collaborated with production staff to establish and meet quality standards
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Completed precise measurements using special tools.
  • Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
  • Identified and documented quality discrepancies for management to develop resolutions.

Education

GED -

Holt Senior High School
Holt, MI

Skills

  • Attention to Detail
  • Safety Procedures Adherence
  • Diagnostics expertise
  • Customer Service
  • Work with Minimal Supervision
  • Valid Driver's License
  • Punctual and Reliable
  • Mechanical abilities
  • Troubleshooting skills
  • Flexible and Adaptable
  • Professional and Courteous

Certification

Nate Certified

EPA Certified

Tracpipe Certified

Servsafe Certified

In the process of acquiring Mechanical License through The State ofMichigan

Timeline

Lead Technician

All-Star Mechanical
01.2021 - 04.2024

Service Technician

A-1 Mechanical

Quality Control Inspector

Rapid Response Quality Services

GED -

Holt Senior High School

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Chris Diaz